Telecom Project Coordinator
5 days ago
We are seeking an experienced Technical Manager to join our team at Classy Wheeler Limited.
Key Responsibilities
- Manage a team of engineers responsible for network surveillance and support.
- Develop and implement IT service management processes for continuous improvement.
- Provide technical expertise and documentation to customers on network performance and capacity.
- Work with vendors to identify hardware and software vulnerabilities.
- Respond to customer inquiries on network issues.
- Train and motivate team members to improve performance.
- Ensure effective incident, problem and change management.
Required Qualifications
- Degree or higher diploma in electronics, computer engineering or equivalent.
- 3 years' experience in networking or system integration.
- Good knowledge of networking solutions.
- Desirable: Cisco certifications and familiarity with IT service management processes.
- Strong communication and leadership skills.
- Ability to work under pressure and provide excellent customer service.
- Proficient in English and Chinese.
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