Service Delivery Specialist
2 months ago
About the Role:
We are seeking a highly skilled Service Engineer to join our team at HKT. As a Service Engineer, you will be responsible for delivering exceptional support to our corporate customers, ensuring seamless deployment and maintenance of our Unified Communication solutions.
Key Responsibilities:
- Provide technical consultation and pre-sales support for Unified Communication solutions, including Microsoft Teams Voice and Zoom.
- Deploy and maintain Cloud UC solutions, ensuring high uptime and performance.
- Integrate and deploy Contact Center/Automatic Call Distribution (ACD) solutions, ensuring seamless customer experience.
- Collaborate with cross-functional teams to resolve technical issues and improve overall customer satisfaction.
Requirements:
- Higher Diploma or above in IT-related disciplines.
- Minimum 5 years of experience in supporting Unified Communications.
- Excellent problem-solving and analytical skills, with a strong attention to detail.
- Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
- Ability to work under pressure and adapt to changing priorities.
What We Offer:
- Competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
Please submit your resume and a cover letter to [insert contact information]. We look forward to hearing from you
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