Service Delivery Specialist

2 months ago


Hong Kong, Central and Western District, Hong Kong SAR China HKT Full time

About the Role:

We are seeking a highly skilled Service Engineer to join our team at HKT. As a Service Engineer, you will be responsible for delivering exceptional support to our corporate customers, ensuring seamless deployment and maintenance of our Unified Communication solutions.

Key Responsibilities:

  • Provide technical consultation and pre-sales support for Unified Communication solutions, including Microsoft Teams Voice and Zoom.
  • Deploy and maintain Cloud UC solutions, ensuring high uptime and performance.
  • Integrate and deploy Contact Center/Automatic Call Distribution (ACD) solutions, ensuring seamless customer experience.
  • Collaborate with cross-functional teams to resolve technical issues and improve overall customer satisfaction.

Requirements:

  • Higher Diploma or above in IT-related disciplines.
  • Minimum 5 years of experience in supporting Unified Communications.
  • Excellent problem-solving and analytical skills, with a strong attention to detail.
  • Strong communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to work under pressure and adapt to changing priorities.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

How to Apply:

Please submit your resume and a cover letter to [insert contact information]. We look forward to hearing from you



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