IT Service Delivery Specialist

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China AIA Full time
About the Role

We are seeking a highly skilled IT Service Delivery Specialist to join our team at Blue Care. As a key member of our IT department, you will be responsible for providing technical support and driving technology direction to ensure seamless solution delivery within our business domain.

Key Responsibilities:
  • Act as Tier 1 & 2 support and coordinate with vendors to resolve technical issues.
  • Maintain and support all IT technical aspects at the site office.
  • Support the IT infrastructure, including computer hardware, application software, and configurations.
  • Establish IT standards, including policies, procedures, security guidelines, and knowledge documentation.
  • Collaborate with vendors, suppliers, and company personnel on IT and related procurement.
  • Monitor end-user computing performance and resolve issues.
  • Perform inventory control of IT facilities, record keeping, and documentations.
  • Review vendor servicing contracts to improve service quality.
  • Resolve complex operational issues in a diverse enterprise environment.
  • Build and develop highly scalable data platforms, automated data ingestion processes, and integration pipelines.
  • Utilize data management technologies for tasks such as data ingestion, data quality assurance, data security, data lineage, data cataloging, and master data management.
  • Work with various data storage solutions, including Data Lakes, relational databases, and NoSQL databases.
  • Hands-on experience in BI implementation and data warehouse related projects.
  • Lead junior support to deliver the best solution and support.
Requirements:
  • IT related Bachelor's degree or above.
  • At least 5+ years of IT support experience with 2+ years of management experience.
  • Knowledge of networks and office software, e.g., Microsoft Office (Active Directory), with experience in troubleshooting common issues.
  • Familiarity with LAN/WAN/VPN architecture and switching.
  • Solid hands-on experience with Python, PySpark, and SQL.
  • Hands-on experience with PowerBI.
  • Experience in implementing ETL/Data Streaming/Data Analytics solutions.
  • Experience in deploying, leading, and supporting in MS Windows (Active Directory) platform would be an advantage.
  • A good team player, detail-oriented, good problem-solving skills, self-motivated, able to work independently with good communication and interpersonal skills.
  • Working experience in a multinational corporation is an advantage.
  • Fluent in Cantonese, Mandarin, and English.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced IT professional looking for a new challenge, please submit your application.

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