Service Delivery Manager

4 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time
Job Title: Service Delivery Manager

Classy Wheeler Limited is seeking a highly skilled Service Delivery Manager to lead our team in delivering exceptional customer experiences.

Key Responsibilities:
  1. Maintaining Customer Relationships: Foster strong relationships with our customers to ensure their needs are met and exceeded.
  2. Technical and Administrative Tasks: Perform troubleshooting, manage team performance, and ensure inventory quality.
  3. Project Management: Oversee projects, resolve reliability issues, track service metrics, manage budgets, and lead the service delivery team.
  4. Customer Satisfaction: Identify customer needs, oversee service delivery, and maintain positive relationships.
  5. Team Leadership: Lead the service delivery team, manage conflict, and ensure efficient processes and tasks.
  6. Financial Management: Manage finances and budgets, and determine cost-reduction strategies without compromising customer satisfaction.
  7. Continuous Improvement: Assess customer feedback, establish, improve, and refine services, and remain organized to meet deadlines.
  8. Partnerships and Liaison: Build partnerships, liaise with team leaders, and determine company services, delivery criteria, and solutions for issues.
Requirements:
  1. Bachelor's degree in an IT-related field.
  2. Experience in customer service, leadership, and logistics is advantageous.
  3. Good computer skills and ability to use business support software.
  4. Strong customer service, project management, and quality control skills.
  5. Good resource planning skills.
  6. Excellent leadership and customer service skills.
  7. Strong teamwork skills and attention to detail.
  8. ITIL certification is a must.
  9. Demonstrate strong leadership and teamworking skills, excellent communication, and computer skills.


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