Director of Service Delivery

23 hours ago

Hong Kong, Central and Western District, Hong Kong SAR China NTT DATA Full time

About the Role

We are seeking a highly skilled and experienced Director of Service Delivery to join our team at NTT DATA. As a key member of our leadership team, you will be responsible for ensuring the efficient operation, optimization, and continuous improvement of our Managed Services, Support Services, and Technical Services.

Key Responsibilities

  • Manage the financial performance of Services, including growth, delivery profitability, and technology innovation
  • Develop and execute the Services strategy, translating strategic objectives into specific, actionable, and measurable goals
  • Collaborate with senior leadership to define service/product value propositions and develop roadmaps for new service/product offers
  • Establish strong interlocks between sales force teams and managed services delivery
  • Define client satisfaction standards and oversee the implementation of client service policies, procedures, and standards
  • Drive a culture of continuous improvement within the team, implementing best practices and process enhancements
  • Assess and optimize service delivery processes, tools, and methodologies to enhance service quality
  • Oversee the development and execution of new delivery methodologies and ensure alignment to best practice
  • Approve content of bids and proposals to clients and ensure a smooth transition from sales to delivery
  • Ensure service delivery excellence and identify new business opportunities
  • Manage and mentor the team to ensure achievement of team and individual objectives
  • Present at seminars, work sessions, and advanced workshops on relevant information technology aspects
  • Stay up-to-date with industry trends, emerging technologies, and best practices
  • Collaborate with vendors and partners to ensure seamless integration of third-party services within the services environment
  • Manage key metrics and trends, and provide insights to improve service delivery to senior leadership

Requirements

  • Thought leader with in-depth knowledge of Managed Services, Support Services, and Technical Services, IT service management, and related technologies
  • Ability to stay up-to-date with industry trends, emerging technologies, and best practices
  • Extended knowledge of managed services concepts, IT service management (ITSM) practices, and industry best practices
  • Excellent understanding of various information technology domains, including infrastructure, cloud services, cybersecurity, application management, networks, data centre, and collaboration
  • Excellent client-facing and communication skills, with the ability to build and maintain strong client relationships
  • Excellent interpersonal and verbal and written communication skills
  • Excellent leadership qualities, including the ability to inspire and mentor a team
  • Ability to work in a team environment and contribute to their success
  • Ability to facilitate presentation of technical and complex matters to a diverse audience
  • Ability to analyze data and produce reports on issues and recommend resolutions
  • Ability to evaluate risks, priorities, and business benefits, leveraging strong business knowledge
  • Ability to coordinate team activities and operationally plan and manage deliverables
  • Solid attention to detail
  • Ability to multi-task, set priorities, and meet deadlines
  • Advanced knowledge of ITIL (Information Technology Infrastructure Library) practices is desirable
  • Ability to work collaboratively with cross-functional teams and stakeholders

Qualifications

  • Bachelor's degree or equivalent in Information Technology or Business Administration or related
  • ITIL certification

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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