Service Delivery Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Classy Wheeler Limited is a fast-growing IT and network service solutions provider seeking a highly skilled Service Delivery Manager to join our team.

Job Summary

We are looking for a seasoned IT professional to lead our technical team and provide exceptional IT infrastructure support and administration services to our internal users.

Key Responsibilities
  1. IT Infrastructure Support and Administration: Provide installation, configuration, administration, and troubleshooting of operating systems, hardware, and software.
  2. IT Support Services: Responsible for providing timely and effective IT support to internal users, ensuring minimal downtime and optimal system performance.
  3. Daily Operations Management: Handle daily IT support operations, including monitoring system performance, communication, and utilization.
  4. On-Site Support and Escalation: Provide on-site support, log customer requests, and resolve or escalate issues to the appropriate support team.
  5. Technical Leadership: Take the lead in troubleshooting system and network-related problems and assist other teams as needed.
Requirements
  1. Diploma or above in Computer Sciences, Information Technology, or related disciplines.
  2. Good knowledge of server and network systems.
  3. Holder of MCITP, CCNA, or CCNP certifications is an advantage.
  4. Previous lead team experience is preferred.


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