Service Delivery Manager
3 days ago
Classy Wheeler Limited is a fast-growing IT and network service solutions provider seeking a highly skilled Service Delivery Manager to join our team.
Job SummaryWe are looking for a seasoned IT professional to lead our technical team and provide exceptional IT infrastructure support and administration services to our internal users.
Key Responsibilities- IT Infrastructure Support and Administration: Provide installation, configuration, administration, and troubleshooting of operating systems, hardware, and software.
- IT Support Services: Responsible for providing timely and effective IT support to internal users, ensuring minimal downtime and optimal system performance.
- Daily Operations Management: Handle daily IT support operations, including monitoring system performance, communication, and utilization.
- On-Site Support and Escalation: Provide on-site support, log customer requests, and resolve or escalate issues to the appropriate support team.
- Technical Leadership: Take the lead in troubleshooting system and network-related problems and assist other teams as needed.
- Diploma or above in Computer Sciences, Information Technology, or related disciplines.
- Good knowledge of server and network systems.
- Holder of MCITP, CCNA, or CCNP certifications is an advantage.
- Previous lead team experience is preferred.
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