Director of Digital Payment Strategy
9 hours ago
Hang Seng Bank Limited is a leading financial institution in Hong Kong, committed to service excellence and customer satisfaction. With a strong focus on innovation and technology, the bank offers a wide range of products and services to meet the diverse needs of its customers.
Job Description
We are seeking an experienced professional to join our team as Director of Digital Payment Strategy. The successful candidate will be responsible for developing and implementing the overall strategy for domestic and international payment, aligning it with the bank's overall vision and goals.
The ideal candidate will have over 10 years of experience in propositions or strategy formulation, preferably in payments and transactional banking products or similar product and service management within retail banking/financial services/payment industry. They will also possess experience of product management, organizational leadership, and commercial management of transactional banking products or other similar products.
Key Responsibilities:
- Design, develop and implement the overall proposition for domestic and international payment, aligning it with business overall vision and goals.
- Enhance customer engagement via a new payment ecosystem and support the delivery of Customer Lifecycle Management agenda.
- Conduct market research and analysis to identify emerging trends and customer needs, and use this information to drive innovation and develop new proposition ideas.
- Develop and manage the budget for proposition development, ensuring efficient use of resources.
- Monitor and analyze the performance of existing products and propositions, and make strategic recommendations for improvements or enhancements.
- Collaborate with various stakeholders to develop effective go-to-market strategies for new propositions.
- Anticipate and meet all regulatory, risk and compliance obligations in a changing regulatory environment.
Requirements
The successful candidate will demonstrate change leadership and strategic focus with strong Growth Mindset and passion to champion change and promote innovation. They will also have a strong customer centricity focus to deliver market-leading products, services and experience to targeted customers.
A university degree in Investment, Business Administration, Banking and Finance or related disciplines is required, along with proficiency in both English and Chinese.
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