Digital Transformation Specialist

13 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China AIA International Limited. Full time
AIA International Limited Overview

We believe in empowering our people to find their 'better' and make a difference in the lives of others. Our company is dedicated to helping customers live Healthier, Longer, Better Lives.

About the Role

This role is an exciting opportunity to support the development and implementation of digital strategies that enhance agent experience and engagement. The successful candidate will assist in formulating agency digital strategies to achieve business goals, leveraging data and technology adoption to drive innovation.

Digital Transformation Objectives:
  • Support the development and implementation of new and existing digital platforms for agents.
  • Gather and document business requirements, ensuring developed systems meet user needs.
  • Collaborate with end-users to deliver user-centric solutions.
  • Prepare documentation, including test plans, business requirement metrics, test cases, daily status reports, and UAT completion certificates.
  • Promote agency digital platforms, including preparations and evaluations of agency contents and incentive programs.


Data and Technology Adoption:
  • Support the development of agent analytics data foundation (Agent Single View).
  • Analyze agent behavior and monitor key segments through big data, providing business insights and recommendations relevant to agent strategy and behaviors.
  • Implement agent analytics/digital solutions within the agency business unit and District directors.
  • Contribute ideas on enriching agent data.


Requirements:
  • University undergraduate degree in any subject area.
  • Excellent communication and presentation skills.
  • Analytic, problem-solving, planning, and implementation skills.
  • Experience in using Microsoft Excel, Word, and PowerPoint.


Benefits:
  • Build a career with AIA International Limited, making a positive impact on our customers' lives.


By joining our team, you will be part of a dynamic organization committed to excellence and innovation. If you believe in better and want to make a difference, we encourage you to apply.

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