Customer Service Representative

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Life and Careers Full time
About the Role:
As a Senior Customer Care Officer at Standard Chartered, you will be responsible for handling all types of banking, credit, and investment inquiries via phone, chat, and email channels. You will also handle social media inboxes, escalate cases with thorough investigations, and provide support to new joiners through training and coaching.

Key Responsibilities:
• Handle customer inquiries and complaints via multiple channels
• Escalate complex cases with thorough investigation and analysis
• Provide support and guidance to new team members through training and coaching
• Collaborate with the management team to propose solutions and improve efficiency within the CS team

About Us:
We're an international bank that values diversity and inclusion. Our purpose is to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good. When you work with us, you'll see how we value difference and advocate inclusion. Our core values are:
  • Do the right thing
  • Never settle
  • Are better together


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