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Customer Financial Services Representative
2 months ago
Bloomberg is seeking a highly motivated and detail-oriented Customer Financial Services Representative to join our Hong Kong team. As a key member of our Customer Financial Services department, you will play a critical role in ensuring the timely collection of aged receivables and resolving client queries.
Key Responsibilities:- Log all collection notes in our database or internal ticketing system
- Be accountable for a sizable collections portfolio and meet specific, targeted goals related to the aging of open receivables
- Provide timely follow-up on payment arrangements
- Process customer refunds, write-offs, escheatable items, and prepare delinquent customers for third-party collections
- Collaborate with internal Sales, Contracts, Installations, and Billing Teams to resolve outstanding issues
- Minimum 3 years of experience in customer service and accounting operations, corporate collections, and/or Accounts Receivables with coverage of Southeast Asian countries
- Business-level proficiency in English
- Ability to multi-task, trouble-shoot, and solve complex problems while utilizing multiple system interfaces and addressing a high volume of work within a fast-paced environment
- Ability to adjust priorities quickly under pressure to meet deadlines
- Flexibility within a constantly changing environment
- Exceptional interpersonal skills
- Ability to cooperate and collaborate effectively with team members
- Strong attention to details
- Knowledge of taxation in Southeast Asian countries
- Proven ability at successfully managing a large-scale account portfolio
- Previous experience in a customer service or client-facing role
- Knowledge of SAP
- Proficiency in Excel and PowerPoint
- Project management experience
- Knowledge of Southeast Asian language such as Indonesian and Malay
Bloomberg is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and detail-oriented individual with a passion for customer service and accounting operations, we encourage you to apply for this exciting opportunity.
