Client Service Associate

4 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China AXA Investment Managers Full time
About the Role

We are seeking a highly skilled Client Service Associate to join our team at AXA Investment Managers. As a Client Service Associate, you will be responsible for providing exceptional client service and support to our clients in Asia ex-Japan. Your primary focus will be on ensuring the delivery of first-class service, handling client inquiries, and providing regular product updates and new product onboarding.

Key Responsibilities

Support existing client services and sales support infrastructure
Ensure delivery of first-class service for clients in Asia ex-Japan
Handle client inquiries, regular product updates, and new product onboarding
Coordinate and ensure on-time delivery of high-quality reporting
Handle client onboarding and transition processes
Provide administrative support to the Head of Client Group Core APAC

Requirements

University degree (ideally focus in economics or finance)
5+ years of relevant experience in client service/sales support function
Detailed understanding of local business/clients and its specific business requirements
Proven track record of servicing clients in the financial industry
Good understanding of investment and post-investment operational processes
Experience in streamlining reporting and communications processes and procedures
Relevant written and verbal language skills in English and Chinese (Cantonese and Mandarin)

About AXA Investment Managers

AXA Investment Managers is a global leader in insurance and asset management, with 160,000 employees serving 105 million customers in 62 countries. We protect and advise our clients at every stage of their lives, offering products and services that meet their needs in the areas of insurance, personal protection, savings, and asset management. Our mission is to act for human progress by protecting what matters. Our values are Customer First, Integrity, Courage, and One AXA.

About the Entity

At AXA IM, we are investing with a clear purpose - to make the world a better place. We act for human progress by investing for what matters. Our conviction-led approach enables us to uncover what we believe to be the best global investment opportunities across alternative and core asset classes. We are already entrusted by our clients with more than €887 billion in assets. AXA IM is an Equal Opportunity Employer, and we encourage candidates with disabilities or any other protected characteristic to apply. We are committed to providing reasonable accommodation to qualified applicants and employees with disabilities, when needed, to apply for a position or to perform essential job functions.

What We Offer

We are committed to offering you an environment where you can grow your potential, shape the way you work, thrive within a diverse community, and move the world forward. As part of our commitment to sustainability and environmental responsibility, we will celebrate your arrival by planting a tree.

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