Client Service Associate

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China AXA Investment Managers Full time
About the Role

We are seeking a skilled Client Service Associate to join our team at AXA Investment Managers. As a Client Service Associate, you will play a key role in delivering exceptional client service and support to our clients in Asia.

Key Responsibilities
  • Provide support to existing client services and sales support infrastructure
  • Ensure delivery of first-class service to clients in Asia
  • Support the sales teams, including handling client inquiries and providing regular product updates
  • Carry out client service functions, including onboarding, handling client inquiries, and ongoing due diligence
  • Coordinate and ensure on-time delivery of high-quality reporting, handle client onboarding and transition processes
  • Provide administrative support to the Head of Client Group Core APAC
Requirements
  • University degree, ideally in economics or finance
  • 5+ years of relevant experience in client service/sales support function
Technical Skills
  • Detailed understanding of local business/clients and specific business requirements
  • Proven track record of servicing clients in the financial industry
  • Good understanding of investment and post-investment operational processes
  • Experience in streamlining reporting and communications processes and procedures
  • Relevant written and verbal language skills in English and Chinese (Cantonese and Mandarin)
Personal Competencies
  • Team orientation and ability to liaise with other groups
  • Excellent communication skills (diplomacy, tact, and goal orientation)
  • Negotiation skills in project management
  • Ability to work with different cultures and languages
  • Strong client and service orientation, good interpersonal skills at all levels
  • Ability to work under pressure while producing quality work and managing time effectively
  • Self-driven, motivated, goal-oriented, and willing to take full responsibility for actions
About AXA Investment Managers

AXA Investment Managers is a global leader in investment management, with 160,000 employees serving 105 million customers in 62 countries. We offer a wide range of investment products and services that meet the needs of our clients, and we are committed to acting for human progress by protecting what matters.

About the Entity

At AXA Investment Managers, we are investing with a clear purpose - to make the world a better place. We act for human progress by investing for what matters, and our conviction-led approach enables us to uncover the best global investment opportunities across alternative and core asset classes.

What We Offer
  • A forward-thinking business with internal opportunities and personalized learning paths available to help develop your skills and abilities
  • A company committed to providing flexibility and balance to its employees, offering a range of benefits, including hybrid working, competitive health benefits, and more
  • A responsible employer that acts in favor of societal and environmental causes as an investor, insurer, and company, and is committed to sustainability and environmental responsibility

We believe in creating a diverse and inclusive workforce, and we actively recognize and value individual differences. As part of our commitment to sustainability and environmental responsibility, we will celebrate your arrival by planting a tree.

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