Fraud Management Supervisor

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

A Career with HSBC

HSBC is dedicated to delivering exceptional service. Our employees are our greatest asset and play a crucial role in our mission to continuously improve our performance for clients while providing top-tier products and services. We aim to attract talented individuals by offering a vibrant work environment, excellent career advancement opportunities, and competitive salary packages.

Role Overview

We are currently looking for a qualified professional to join our team as Manager, Fraud Management - Event Resolution .

Key Responsibilities

  • Oversee and coordinate fraud incident events to reduce fraud losses and risk exposure for the organization.
  • Ensure comprehensive root cause analysis, damage control, preventive measures, risk assessment, timely escalation, and governance for fraud incidents.
  • Manage post-incident reporting in governance forums, maintain action trackers, and monitor outcomes.
  • Conduct regular reviews of complaint cases to track Net Promoter Score (NPS), resolve customer pain points, and enhance customer experience.

Qualifications

  • University degree or higher, with a focus on risk management being advantageous.
  • Minimum of 3-5 years of experience in a risk-related field.
  • Leadership experience and skills in root cause analysis are preferred.
  • Ability to analyze and present management information in a clear and innovative manner.
  • Proficiency in both English and Chinese is required.
  • Strong sense of ownership and a customer service mindset to ensure efficient and effective service processes.

Join us to explore exciting career opportunities with HSBC.

#LI-HASE



  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Join HSBC in a pivotal role At HSBC, we prioritize excellence in service. Our workforce is our greatest asset, playing a crucial role in enhancing our performance for clients and delivering top-tier products and services. We aim to attract exceptional talent by providing a vibrant work environment, ample career advancement opportunities, and competitive...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Join HSBC in a pivotal role At HSBC, we prioritize excellence in service. Our workforce is our greatest asset, integral to our mission of enhancing customer performance and delivering top-tier products and services. We aim to attract exceptional talent by providing a vibrant work environment, robust career advancement opportunities, and competitive...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Some careers have more impact than others. If you're seeking a career where you can make a significant difference, consider HSBC and discover how valued you'll be. Whether you aspire to reach the top or embark on an exciting new path, HSBC provides opportunities, support, and rewards that will propel you forward. The Wholesale COO plays a crucial role...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Some careers have more impact than others. If you're seeking a career where you can truly make a difference, consider HSBC and discover how valued you'll be. Whether your aspirations lead you to the top or guide you in an exciting new direction, HSBC provides opportunities, support, and rewards that will propel you forward. The Wholesale COO is...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Some careers have more impact than others. If you're looking for a career where you can make a real impression, consider a position at HSBC and discover how valued you'll be. Whether you aspire to climb the corporate ladder or explore an exciting new direction, HSBC offers opportunities, support, and rewards that will take you further. The Wholesale COO...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    Some careers have more impact than others. If you're seeking a career where you can truly make a difference, consider HSBC and discover how valued you'll be. Whether you aspire to reach the pinnacle of your career or explore an exciting new path, HSBC provides opportunities, support, and rewards that will propel you forward. The Wholesale COO is...

  • Senior Manager

    6 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About the RoleThe Senior Manager - Payment Fraud role is a critical position within HSBC's Wholesale COO team, responsible for designing and implementing a robust ASP payment and card fraud target operating model.Key ResponsibilitiesAct as a subject matter expert for Payment Fraud Risk and contribute to highlighting common issues, risks, and best practices...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About HSBCHSBC is a leading global banking and financial services organization with a presence in over 80 countries.Our MissionWe aim to be the world's leading international bank, providing a wide range of financial services to individuals, businesses, and institutions.Job SummaryWe are seeking a highly skilled and experienced Senior Manager, Lending Fraud...


  • Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

    About Hang Seng BankHang Seng Bank is a leading financial institution committed to delivering exceptional service and innovative solutions to its customers. Our team is dedicated to fostering a dynamic and inclusive work environment that encourages collaboration, creativity, and growth.WPB Chief of Staff RoleThe WPB Chief of Staff plays a vital role in...

  • Fraud Investigator

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China AIG Full time

    About the TeamThe Special Investigations Unit (SIU) is a global business division of AIG, responsible for reducing potential economic loss through the identification and investigation of suspicious insurance claims or activities.Supported by GIS Operations and Intelligence teams, SIU Investigators work across multiple lines of business, conducting enquiries...


  • Hong Kong, Central and Western District, Hong Kong SAR China Dior Full time

    Job Title: Client Services Center Assistant Fraud and Payment ManagerJob Summary:We are seeking a highly skilled and experienced Payment and Fraud Analyst/Assistant Manager to join our Client Services Center team in Hong Kong. As a key member of our team, you will be responsible for optimizing performance in the full Payment and Fraud value chain for the...


  • Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full time

    Business Function OverviewDBS Bank's Group Legal, Compliance & Secretariat department plays a crucial role in safeguarding the bank's reputation and capital. Our team works diligently to maintain a strong standing with regulators, customers, and business partners, upholding the values of trust and integrity for all stakeholders.Key ResponsibilitiesDevelop...


  • Hong Kong, Central and Western District, Hong Kong SAR China China Aircraft Services Limited Full time

    Main ResponsibilitiesAssist the Senior Supervisor in overseeing team performance and ensuring daily operations meet contractual requirements.Ensure subordinates adhere to in-house and regulatory safety guidelines and protocols.Verify that teams follow company policies and procedures.Contribute to maintaining a clean and organized work environment, including...


  • Hong Kong, Central and Western District, Hong Kong SAR China Global Executive Consultants Ltd. Full time

    **Job Summary**Global Executive Consultants Ltd. is seeking a highly skilled professional to fill the position of Vice President, Credit Card Fraud Management. The successful candidate will be responsible for developing and managing credit card fraud prevention and detection measures, as well as providing advisory and review services on fraud cases.**Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China Alstom Full time

    Installation Supervisor Job DescriptionAlstom is seeking a skilled Installation Supervisor to join our dynamic team in Hong Kong. As a key member of our team, you will be responsible for ensuring the successful installation of electrical systems and mechanical fixing on our transportation infrastructure projects.Key Responsibilities:Ensure compliance with...


  • Hong Kong, Central and Western District, Hong Kong SAR China Alstom Full time

    Installation Supervisor Job DescriptionAlstom is seeking a skilled Installation Supervisor to join our dynamic team in Hong Kong. As a key member of our team, you will be responsible for ensuring the successful installation of electrical systems and mechanical fixing on our transportation infrastructure projects.Key Responsibilities:Ensure compliance with...

  • Restaurant Supervisor

    10 hours ago


    Hong Kong, Central and Western District, Hong Kong SAR China Pirata Group Full time

    {"title": "Supervisor at Pirata", "description": "About the RoleWe're seeking a motivated Supervisor to join our team at Pirata, a flagship Italian rooftop restaurant on Hennessy Road.As a Supervisor, you will oversee employees during your shift, ensuring they complete tasks efficiently and are motivated to work effectively. You will serve as a reference...

  • Media Supervisor

    7 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Mindshare Full time

    About the RoleWe are seeking a highly skilled and experienced Media Supervisor to join our team at Mindshare. As a Media Supervisor, you will be responsible for managing day-to-day activities on campaign management, including full-media planning and execution.Key ResponsibilitiesBuild and maintain strong relationships with clients and internal...


  • Hong Kong, Central and Western District, Hong Kong SAR China Hip Hing Construction Ltd Full time

    Job SummaryHip Hing Construction Ltd is seeking a highly skilled and experienced Construction Supervisor to join our team. As a key member of our construction team, you will be responsible for overseeing the day-to-day activities of our construction projects.Key ResponsibilitiesSupervise and coordinate the activities of construction workers to ensure...

  • Boutique Supervisor

    10 hours ago


    Hong Kong, Central and Western District, Hong Kong SAR China Swatch Group Full time

    {"h1": "Boutique Supervisor Job Description", "p": "At The Swatch Group, we are seeking a highly skilled and experienced Boutique Supervisor to join our team in Macau. As a key member of our luxury retail team, you will be responsible for leading and supervising a team of sales associates to achieve sales and customer service targets.Responsibilities:*...