Senior Fraud Risk Manager

7 days ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Some careers have more impact than others.

If you're seeking a career where you can make a significant difference, consider HSBC and discover how valued you'll be. Whether you aspire to reach the top or embark on an exciting new path, HSBC provides opportunities, support, and rewards that will propel you forward.

The Wholesale COO plays a crucial role in executing strategic initiatives for the Commercial Banking and Global Banking sectors worldwide. By leveraging transformative data and digital solutions, enhancing customer service throughout the customer lifecycle, and managing key product journeys to fulfill client needs, we collaborate across global businesses and functions to achieve our goals. With skill paths ranging from analytics to agile methodologies, risk management to digital transformation, and customer experience to cultural evolution, Wholesale COO is where challenges are addressed and careers flourish.

We are currently looking for a high-caliber professional to take on the role of Senior Manager - Payment Fraud.

Key Responsibilities

The individual in this position will be tasked with designing and implementing a comprehensive operating model for ASP payment and card fraud. They will assist the Head of Fraud ASP WSB as the primary contact for essential fraud controls, collaborating with Analytics to ensure the effectiveness of fraud detection rules while minimizing false positives.

This role will support both Commercial Banking and Global Banking sectors. The incumbent will be expected to utilize their banking expertise and skills in payment fraud analysis to carry out daily responsibilities and work closely with regional and global fraud teams, as well as frontline and second line of defense personnel.

Responsibilities include:

Serving as a subject matter expert in Payment Fraud Risk and contributing to the identification of common issues, risks, and best practices by collaborating with business and risk teams in both the first and second lines of defense. Coordinating with WPB Fraud Management, WSB Analytics, Global Fraud, and offshore teams to enhance ongoing processes and infrastructure, building robust payment fraud detection systems to safeguard WSB customers. Leading the Triage of Threat Meetings (for Payment Fraud) under the Global and Local External Fraud Playbooks and delivering periodic presentations to a diverse range of stakeholders. Engaging in special projects, including independent reviews and the design and implementation of fraud controls in digital onboarding processes. Acting as the regional point of contact for frontline Payment Fraud inquiries. Providing regional feedback to the Global Wholesale Fraud Risk team and recommending enhancements to processes, procedures, and methodologies. Delivering regular updates and presentations to regional and global governance forums. Influencing and promoting effective management of fraud risk controls.

Requirements

Extensive experience in Commercial Banking and Global Banking Payment Fraud management, or a background in business risk consulting. Ability to work independently, often in ambiguous situations with incomplete information, applying critical thinking to make sound risk-based decisions. Exceptional written and verbal communication skills; capable of delivering impactful presentations independently. Proven ability to independently plan, design, and execute projects that often require quick turnaround times for high-profile audiences. Strong experience in payment and/or card fraud, with in-depth knowledge of emerging payment fraud risk trends being advantageous.

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