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Fraud Management Supervisor

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

Join HSBC in a pivotal role

At HSBC, we prioritize excellence in service. Our workforce is our greatest asset, playing a crucial role in enhancing our performance for clients and delivering top-tier products and services. We aim to attract exceptional talent by providing a vibrant work environment, ample career advancement opportunities, and competitive remuneration.

Role Overview

We are looking for a distinguished professional to fill the position of Manager, Fraud Management - Event Resolution.

Key Responsibilities

  • Oversee and coordinate fraud incident events to mitigate losses and reduce risk exposure within the Wealth and Personal Banking sector.
  • Conduct thorough root cause analyses, implement damage control measures, manage preventive strategies, perform risk assessments, and ensure timely escalation and governance for fraud incidents.
  • Manage post-incident reporting in governance forums, maintain action trackers, and monitor outcomes.
  • Regularly review complaint cases to track Net Promoter Score (NPS), resolve customer pain points, and enhance overall customer experience.

Qualifications

  • Bachelor's degree or higher, with a focus on risk management being advantageous.
  • A minimum of 3-5 years of experience in a risk-related field.
  • Leadership experience and strong root cause analysis skills are preferred.
  • Ability to analyze and present management information clearly and innovatively.
  • Fluency in both English and Chinese is required.
  • A strong sense of ownership and a customer-centric mindset to ensure efficient service processes.

For more information about career opportunities at HSBC, please visit our careers page.

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