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Front Office Team Lead

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Ovolo Group Full time

About Ovolo Group

Ovolo Group is a dynamic and innovative hospitality company that prides itself on its unique approach to customer service. With a strong focus on creating a welcoming and engaging environment for guests, we are seeking a highly skilled and experienced Front Office Supervisor to join our team.

Job Summary

The Front Office Supervisor will be responsible for maintaining and upholding the highest standards of customer service, ensuring that all guests have a seamless and enjoyable experience during their stay. This will involve supervising a small team of front office staff, identifying areas for improvement, and implementing solutions to enhance the overall guest experience.

Key Responsibilities

  • Supervise and support a team of front office staff to ensure excellent customer service and high levels of guest satisfaction
  • Identify areas for improvement and implement solutions to enhance the overall guest experience
  • Monitor and maintain high standards of customer service, ensuring that all guests have a seamless and enjoyable experience during their stay
  • Develop and implement effective strategies to increase guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless communication and a cohesive approach to customer service
  • Conduct regular performance reviews and provide feedback to front office staff to ensure they are meeting expectations

Requirements

  • Proven experience in a front office or customer service role, preferably in a hospitality environment
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues
  • Strong leadership and supervisory skills, with the ability to motivate and inspire a team
  • Ability to work independently and as part of a team, with a flexible approach to working hours
  • High levels of energy and enthusiasm, with a passion for delivering exceptional customer service

What We Offer

  • A dynamic and supportive work environment, with opportunities for career growth and development
  • A competitive salary and benefits package, including hotel benefits and wellbeing programs
  • The chance to work with a unique and innovative hospitality company, with a strong focus on customer service and guest experience
  • A collaborative and inclusive team culture, with opportunities to develop relationships and make a difference to other people's lives