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Front Office Professional

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Shangri-La Full time

We are seeking a highly skilled and motivated individual to join our team as a Front Office Officer.

About the Role:

The successful candidate will have a Higher Diploma in Hotel Management or equivalent, with a minimum of 1 year experience in the service industry, preferably in Hotel Front Office or airline operations.

Key Responsibilities:

  • Provide exceptional customer service and ensure a high level of guest satisfaction.
  • Manage front office operations, including check-in, check-out, and room assignments.
  • Develop and maintain strong relationships with guests, colleagues, and external partners.
  • Stay up-to-date with industry trends and best practices to continuously improve service delivery.

Requirements:

  • Higher Diploma in Hotel Management or equivalent.
  • Minimum 1 year experience in the service industry, preferably in Hotel Front Office or airline operations.
  • Self-motivated and well-organized.
  • Able to work independently and under pressure.
  • Excellent command of spoken English, Cantonese, and Putonghua.

What We Offer:

Shangri-La is committed to providing a supportive and inclusive work environment. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth and development.

Confidentiality:

All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.