Senior Customer Solutions Manager

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Amazon Web Services Hong Kong Limited - D87 Full time
About the Role

We are seeking a highly skilled and experienced Senior Customer Solutions Manager to join our team at Amazon Web Services Hong Kong Limited - D87. As a key member of our organization, you will be responsible for leading complex, large-scale IT/technical/engineering programs and driving cross-team communication and solution building.

Key Responsibilities
  • You will be an AWS evangelist and influence your customers to allocate the appropriate resources to achieve their goals.
  • Your technical expertise and operational excellence will influence your team's decisions and help us drive secure and robust customer solutions.
  • You will be responsible for leading complex, large-scale, IT/technical/engineering programs, and drive cross-team (WW included) communication and solution building.
  • You will also possess customer-facing skills, and strong capability communicating in both English and Mandarin, that will allow you to represent Amazon well within targeted customers' environment.
  • You will need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value.
About the Team

We value diverse experiences and encourage candidates to apply, even if they do not meet all of the qualifications and skills listed in the job description. Our team is committed to fostering a culture of inclusion that empowers us to be proud of our differences.

Why AWS?

Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

BASIC QUALIFICATIONS
  • 7+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
  • 5+ years of customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies experience.
  • Bachelor's degree in science, technology, engineering, math, business or equivalent.
  • Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
  • Strong written and verbal communication skill in English and Mandarin.
PREFERRED QUALIFICATIONS
  • PMP certification, or SCRUM/Agile, SAFe certification.
  • Experience implementing cloud services including migrations and modernization projects or similar.
  • Direct experience implementing AWS/cloud services.
  • Strong listening skills; demonstrated ability to ask effective questions.


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