Customer Service Operations Manager
2 days ago
About Dah Sing Group
Our CultureWe value caring, teamwork and progressiveness in our work environment. We believe everyone is unique and different in talent, but alike in the capacity for growth.
We strive to create a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.
Job Responsibilities- Supervise counter services of a retail branch.
- Ensure standard operating procedures are conformed.
- Responsible for branch security and well-being of the premises.
- Provide guidance and training to branch staff on operating issues, handle exceptions & adjustments.
- Assist in scheduling working hours and involve in performance management/counseling on branch operations staff.
- Perform cross-selling bank products to customers.
To meet the challenge, you should have the following qualifications and attributes:
- Degree holder with minimum 5 years or secondary education with a minimum of 8 years relevant experience, in which, 2 years must be at supervisory level.
- Thorough knowledge of retail branch operations and security control.
- Solid interpersonal and communication skills.
- Ability to work independently and under pressure.
- Good command of both written and spoken English and Chinese.
-
Senior Operations Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeInternational Executive Service Corps is a leading organization in the field of international development, and we are seeking a highly skilled Senior Operations Manager to join our team.About the Role:This role will involve overseeing the day-to-day operations of our account opening department, ensuring that all processes and procedures are followed...
-
Customer Service Lead
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeThe incumbent will oversee the daily operations of a hotline team, providing exceptional customer service to internal and external customers through various distribution channels.Key Responsibilities:Supervise a team of customer service representatives to ensure timely and quality service deliveryDevelop and implement strategies to enhance customer...
-
Operational Services Manager
15 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China West Kowloon Cultural District Authority Full timeJob OverviewWe are seeking a skilled Operational Services Manager to lead our Visitor Services team in achieving exceptional visitor experiences at M+. As an Operations Manager, you will be responsible for overseeing the day-to-day operations of our venues and ensuring that all events flow smoothly.Key Responsibilities:Assist the Manager in leading the team...
-
Customer Service Representative
15 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China The Board of Management of The Chinese Permanent Cemeteries. Full timeJob DescriptionThe Board of Management of The Chinese Permanent Cemeteries is seeking a highly skilled Customer Services Officer to provide exceptional service to our clients and members of the public.Main ResponsibilitiesDeliver high-quality customer services, including handling enquiries and complaints through various channels.Support the development,...
-
Customer Service Delivery Lead
7 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank Full timeAbout Our Job DescriptionThe Business Operations Specialist COO Office is responsible for providing business management support functions in customer service and monitoring/enhancing end-to-end processes of operation and service delivery perspectives in IBG.Job ResponsibilitiesEnsure smooth and effective collaboration with working partners, such as...
-
Customer Service Professional
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full timeAbout Hang Seng BankHang Seng Bank Limited is a leading financial services organization in Hong Kong. Our vision is to be the best bank in Asia, and we are committed to providing our customers with exceptional service and innovative products.Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Branch Service...
-
Head of Operations Support
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China International Executive Service Corps Full timeJoin our dynamic team at International Executive Service Corps as a Head of Operations Support!About the Role:We are seeking a highly skilled and experienced Head of Operations Support to lead our account opening operations team.Key Responsibilities:Process Oversight: Monitor and supervise the implementation of effective processes to ensure seamless account...
-
Customer Service Representative
1 day ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob Description:We are seeking a Customer Service Officer to join our team at Bank of China (Hong Kong) Limited. In this role, you will be responsible for delivering quality customer services through counter transactions, handling customer inquiries and internal document work.Key Responsibilities:Handle customer transactions and provide excellent...
-
Customer Services Officer
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full timeCustomer Services Officer (Ref: CC/GETS/CSO) Posted on 07/10/24 17:32 Full Time Hong Kong SAR Responsibilities: Handle telephone & email enquiries and welcome customers' feedback in a professional manner. Establish a professional image as Software Guidance / Solution Provider / Adviser. Maintain a good customer relationship by providing one-stop customer...
-
Customer service officer
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Asia Pacific Soft Ltd. Full timeAsia Pacific Soft Limited ("APSoft") is a leading IT software and services company in the industry, delivering strategic advice and solutions, including the design, development, deployment, and operations of end-to-end IT solutions to meet customers' business needs. Role Description As a Customer Service Officer at APSoft, you will play a vital role in...
-
Customer Experience Operations Lead
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time**Job Summary**We are seeking an experienced professional to lead the Customer Caring and Engagement team in High Speed Rail. The successful candidate will have a strong background in customer service and experience in managing teams.**Key Responsibilities**Manage the day-to-day operations of the Customer Caring and Engagement team to ensure high-quality...
-
Customer Service Representative
14 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Eureka Language Services Limited Full timeJob DescriptionAt Eureka Language Services Limited, we are seeking a highly organized and detail-oriented Receptionist and Administrative Officer to join our team. The successful candidate will be responsible for providing exceptional customer service, managing administrative tasks, and ensuring the smooth operation of our office.Main Responsibilities:Greet...
-
Sales and Customer Service Representative
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Tapestry, Inc. Full timeKey ResponsibilitiesDaily operations in the frontline, including sales, merchandising, cashiering, and stock management.Achieve sales targets through delivering excellence in customer service and providing a broad base of knowledge on all products.Perform various operational activities assigned by Store Management.Build effective relationships within the...
-
Hong Kong, Central and Western District, Hong Kong SAR China EP Manufacturing Berhad Full timeAbout the Role:EP Manufacturing Berhad is seeking a highly skilled and motivated Customer Service and Administrative Coordinator to join our team. As a key member of our sales team, you will be responsible for providing customer service, handling administrative tasks, and ensuring the smooth operation of our office.Main Responsibilities:Provide exceptional...
-
Customer Service Officer
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China The Board of Management of The Chinese Permanent Cemeteries. Full timeCompany OverviewThe Board of Management of The Chinese Permanent Cemeteries is a leading organization dedicated to providing quality services to our community. As a Customer Services Officer, you will be part of a team that delivers exceptional customer experiences.Salary and BenefitsWe offer a competitive salary up to $35,080 (subject to work experience and...
-
Head of Customer Operations
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China FWD Insurance Full timeHead of Customer Operations page is loaded Head of Customer Operations Apply locations Hong Kong - Taikoo Shing (Group Office) time type Full time posted on Posted 2 Days Ago time left to apply End Date: June 30, 2025 (30+ days left to apply) job requisition id R-0022332 About FWD Group FWD Group is a pan-Asian life and health insurance business with more...
-
Sales and Customer Service Director
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China LVMH Fashion Group Asia Pacific Full timeAt LVMH Fashion Group Asia Pacific, we are seeking a highly skilled Sales and Customer Service Director to lead our retail team. As the ideal candidate, you will be responsible for overseeing the daily operations of the store, ensuring exceptional customer service, and driving sales performance.Key Responsibilities:Assist the Store In-charge in managing...
-
Customer Service Ambassador
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cathay Pacific Airways Limited Full timeKey Responsibilities:Deliver top-notch service to customers, anticipating their needs and providing personalized assistance.Interact with customers, initiate conversations, and build rapport to enhance the lounge experience.Address customer inquiries, handle feedback, complaints, and requests efficiently.Ensure the lounge environment is clean and organized,...
-
Customer Service Professional
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeJob DescriptionWe are seeking a highly skilled Assistant Manager to join our team at Bank Of China (Hong Kong) Limited. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and providing quality services to our clients.Key Responsibilities:Handle customer inquiries and requests related to...
-
Customer Service Representative
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full timeCompany Overview: As one of the largest banks in Hong Kong, we offer a wide range of financial products and services to meet the needs of our customers. Our company is committed to delivering exceptional customer service and building long-term relationships with our clients.Job Description: We are looking for a Customer Service Specialist to assist in...