Customer Service Operations Manager

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full time

About Dah Sing Group

Our Culture

We value caring, teamwork and progressiveness in our work environment. We believe everyone is unique and different in talent, but alike in the capacity for growth.

We strive to create a culture that creates a sense of pride in achieving something beyond just a job, and an environment where you can be your true and authentic self, like at home.

Job Responsibilities
  • Supervise counter services of a retail branch.
  • Ensure standard operating procedures are conformed.
  • Responsible for branch security and well-being of the premises.
  • Provide guidance and training to branch staff on operating issues, handle exceptions & adjustments.
  • Assist in scheduling working hours and involve in performance management/counseling on branch operations staff.
  • Perform cross-selling bank products to customers.
Requirements

To meet the challenge, you should have the following qualifications and attributes:

  • Degree holder with minimum 5 years or secondary education with a minimum of 8 years relevant experience, in which, 2 years must be at supervisory level.
  • Thorough knowledge of retail branch operations and security control.
  • Solid interpersonal and communication skills.
  • Ability to work independently and under pressure.
  • Good command of both written and spoken English and Chinese.


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