Senior Sales Representative

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

About the Role

We are seeking an experienced Senior Sales Representative to join our team at Marriott International.

Job Summary

The Senior Sales Representative will be responsible for maximizing revenue while maintaining existing guest loyalty. This includes up-selling, determining and giving complimentary items to guests as gifts, and promoting brand image internally and externally.

Key Responsibilities

  • Contact appropriate individuals or departments to resolve guest calls, requests, or problems.
  • Use sales techniques that maximize revenue while maintaining existing guest loyalty.
  • Determine and give complimentaries to guests as gifts for their patronage.
  • Promote awareness of brand image internally and externally.
  • Process requests for redeeming Marriott Rewards points.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Enter Marriott Rewards information into appropriate software when taking guest reservations.
  • Answer, record, and process all guest calls, requests, questions, or concerns.
  • Perform general office duties to support Sales & Marketing.

Requirements

  • Ability to assist management in training and motivating employees.
  • Follow all company policies and procedures.
  • Maintain confidentiality of proprietary information.
  • Protect company assets.
  • Welcome and acknowledge all guests according to company standards.
  • Anticipate and address guests' service needs.
  • Thank guests with genuine appreciation.

Working Environment

Marriott International is an equal opportunity employer and a people-first culture. We believe in hiring a diverse workforce and sustaining an inclusive environment.


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