Business Planning Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Hang Seng Bank Limited Full time
Job Title: Manager, Merchant Business Planning

Hang Seng Bank Limited is committed to service excellence and seeks a high-calibre professional to join our department as Manager, Merchant Business Planning.

Key Responsibilities:
  • Monitor the Merchant Acquiring business performance and lead the team to perform regular reporting.
  • Have oversight on the IT budget and Operating Expenses.
  • Lead the team to conduct regular Compliance and Global reviews.
  • Manage the Merchant Relationship Manager (MRM) Handbook to ensure it is up-to-date.
  • Facilitate Relationship Managers to conduct regular reviews according to the Handbook.
  • Assist the Head of Merchant Business to develop business strategies, especially on cost control and income generating.
  • Oversee GZC performance on Merchant Support.
  • Drive ad hoc projects if any.
Requirements:
  • University degree in a related discipline or other relevant qualifications.
  • Minimum 8 years of relevant experience in project management or risk control and monitoring, especially digital transformation, marketing, direct sales, lending business, merchant business, and sales & distribution.
  • Well-versed in latest payment technologies and business models.
  • Strong business acumen with problem-solving skills and strong sense of doing the right thing, especially on risk and control side.
  • Excellent written and verbal communication skills. Proficiency in both spoken and written English and Chinese.
  • Strong ownership and servicing mindset to ensure efficient and effective customer service processes.

Hang Seng Bank Limited is an equal opportunities employer and welcomes applications from all qualified candidates. If you are a motivated and experienced professional looking for a challenging role, please visit our career page and sign up with our Talent Community to receive the latest information about our career opportunities in Hang Seng Hong Kong.



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