Senior IT Service Delivery Lead
5 days ago
Candidates with less experience will also be considered for the Data Center Manager position in our dynamic team at Classy Wheeler Limited.
Key Responsibilities- Lead a data center team based in Hong Kong to ensure smooth operations.
- Maintain a secure and efficient IT data center operation, covering multiple data centers in Hong Kong.
- Manage 24/7 operations processes, providing technical guidance to data center staff in day-to-day operations.
- Ensure data center staff are well trained in IT/Data Center Facility disaster recovery procedures and manage data center infrastructure: Power, Cooling & Facilities Management.
- Manage the performance of the data center operations team and improve and automate data center operations for better efficiency and quality.
- Oversee planning, change control, and risk management projects, ensuring operational KPIs and metrics are being measured and attained.
- Bachelor's or Master's degree in IT related disciplines.
- At least 7 years of experience in data center operations, including multi-data center operations.
- Project Management experience and incident management skills are essential.
- Ability to organize information concisely and accurately, with proven ability to work efficiently with different levels of management.
- Certifications such as ITIL and fluency in the English language are highly valued.
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