Digital Infrastructure Operations Manager

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Classy Wheeler Limited Full time

Classy Wheeler Limited is a fast-growing innovation and development house.

We are seeking a highly motivated Digital Infrastructure Operations Manager to join our team.

  • This role will require strong leadership skills to ensure each team has clear product backlogs describing what actions they'll take to achieve well-defined goals.
  • The successful candidate will be responsible for managing relationships with approximately 100 different datacenters around the world.
  • Purchase new equipment, create orders with the datacenters, track status, then pass the data into our configuration management system and ensure the machines are setup in a timely fashion.
  • Ensure efficient use of prepaid bandwidth quotas by analyzing and distributing our traffic patterns to make best use of the resources available.
  • Research datacenters to find alternatives for us to place hardware that will deliver better routes for customers.
  • Triage issues when our monitoring and support systems notice problems and ensure the team addresses them in priority order.
  • Create clear, concise tickets for each issue that an engineer is working on, prioritize these and track them to ensure they are completed.
  • Resolve network abuse complaints coming from the datacenters by deciding which ones require follow-up by the engineering team, prioritizing and managing them to resolution.

Job Requirements

  • Strong English verbal and written communication skills to communicate quickly and clearly with engineers on our team, as well as sales and tech-support staff at various datacenters around the world.
  • A driven personality to do well in this role, demanding fast turnaround times from the datacenters, chasing and pushing to get things done.
  • A keen ability to ask questions, dig into an issue until you understand it.
  • Comfortable handling competing priorities, easily handling situations where you're asked to do 10 things in a day but only have time for 3 (determining which ones you're going to handle, and communicating to the stakeholders).
  • Excellent follow-through, not dropping issues. You either get something done in the agreed timeline, or communicate with stakeholders if you need to change the timeline.
  • Nice to have: experience working with developers and sysadmins.
  • Nice to have: basic familiarity with Linux, or an interest in learning.

Salary: We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience.



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