Senior Retail Banking Professional

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Bank Of China (Hong Kong) Limited Full time

**Job Summary**

We are seeking a highly skilled and experienced Customer Service Manager to join our team at Bank Of China (Hong Kong) Limited. The successful candidate will be responsible for delivering quality services to our customers and providing exceptional support in the personal loan department.

Key Responsibilities:

  • Deliver Quality Services: Provide excellent customer service through outbound calls, ensuring that all customers' needs are met and they have a positive experience with our bank.
  • Handle Online Applications: Effectively handle online personal loan applications from prospective customers, ensuring that all necessary information is collected and processed efficiently.
  • Credit Assessment and Follow-up: Conduct thorough credit assessments and follow up on applications to ensure timely processing and minimize delays.
  • Cross-selling Opportunities: Identify opportunities to cross-sell products to customers, enhancing their overall banking experience and increasing sales revenue.
  • Financial Needs Identification: Understand and address customers' financial needs, helping them achieve their goals and meet their objectives.
  • Customer Feedback and Complaints: Address customer feedback and complaints professionally, ensuring that all issues are resolved promptly and satisfactorily.
  • Implementation and Development: Assist in implementing unit development guidelines and policies, contributing to the growth and success of our team.

Requirements:

  • Education: Degree or above is preferred.
  • Experience: At least 2 years of relevant working experience in retail banking services or personal loan products, with sales experience being an advantage.
  • Skills and Qualifications: Self-initiative, customer-focused, independent, positive attitude, and able to work under pressure. Excellent interpersonal and communication skills, with good command of English and Chinese in both verbal and written forms, including Putonghua.
  • Technical Skills: Proficient in PC applications, such as MS Office and Chinese inputs.
  • Additional Requirements: May be required to work on-shift duty as needed.


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