IT Infrastructure Specialist
1 week ago
**Job Summary:**
Aptitude Asia is seeking a highly skilled IT Infrastructure Specialist to join our team. As a key member of our technical support team, you will be responsible for ensuring the smooth operation of our IT systems and infrastructure.
**Key Responsibilities:**
- Troubleshooting and Support: Troubleshoot hardware and software issues, resolve network connectivity problems, and provide technical assistance with the setup and configuration of devices.
- Hardware and Software Management: Manage and maintain our hardware and software assets, including desktops, laptops, peripherals, and thin clients.
- Network Support: Troubleshoot network connectivity issues and ensure that our network infrastructure is running smoothly.
- Incident Management: Respond to and resolve technical incidents in a timely and efficient manner.
- Lifecycle Management: Manage the lifecycle of our IT assets, including procurement, deployment, and decommissioning.
- Inventory Management: Maintain an accurate inventory of our IT assets and conduct regular audits to ensure compliance.
**Requirements:**
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience: 2+ years of experience working in a help desk environment or customer support role.
- Technical Skills: Proficiency in operating systems (Windows, macOS) and productivity software (Microsoft Office, G Suite).
- Soft Skills: Excellent communication and problem-solving skills, with a passion for delivering exceptional customer service.
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