Customer Service Representative, Festival Walk, Hong Kong

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China Mapletree Full time

The Role

We are seeking a highly skilled and customer-focused Customer Service Officer to join our team at Festival Walk in Hong Kong.

Job Responsibilities

  • Provide exceptional customer service, handle customer inquiries and complaints via on-site and online channels
  • Manage the Concierge's daily operations, including gift redemptions, campaigns, and promotions related to our loyalty program
  • Perform other duties assigned by supervisors

Job Requirements

  • HKDSE completion or above
  • Excellent English and Chinese language skills
  • Polite and mature demeanor
  • Fresh graduates welcome to apply
  • 5-day work week, 9 hours per day, 17 days of Public Holiday, OT allowance at 1.5 times basic pay
  • Candidates with more experience may be considered for Senior Customer Service Officer role


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