Customer Service Representative, Festival Walk, Hong Kong
1 month ago
The Role
We are seeking a highly skilled and customer-focused Customer Service Officer to join our team at Festival Walk in Hong Kong.
Job Responsibilities
- Provide exceptional customer service, handle customer inquiries and complaints via on-site and online channels
- Manage the Concierge's daily operations, including gift redemptions, campaigns, and promotions related to our loyalty program
- Perform other duties assigned by supervisors
Job Requirements
- HKDSE completion or above
- Excellent English and Chinese language skills
- Polite and mature demeanor
- Fresh graduates welcome to apply
- 5-day work week, 9 hours per day, 17 days of Public Holiday, OT allowance at 1.5 times basic pay
- Candidates with more experience may be considered for Senior Customer Service Officer role
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