Customer Service Representative at Festival Walk
23 hours ago
The Role
Mapletree is seeking a Customer Service Representative to manage the Customer Service Counter and support the loyalty program at Festival Walk in Hong Kong.
Job Responsibilities
- Provide customer services, handle customers' enquiries and complaints via on-site and other online channels.
- Manage the Concierge's daily operations, including but not limited to gift redemptions, campaigns, and promotions related to the loyalty programme.
- Perform other duties assigned by supervisors.
Job Requirements
- HKDSE completion or above.
- Good English and Chinese language skills.
- Polite and mature personality.
- Fresh graduates are also welcome.
- Offer includes a 5-day work week, 9 hours per day, 17 days of Public Holiday, OT allowance at 1.5 times of basic pay.
- Candidates with more experience will be considered as Senior Customer Service Officer.
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Hong Kong, Central and Western District, Hong Kong SAR China Mapletree Full timeThe RoleWe are seeking a highly skilled and customer-focused Customer Service Officer to join our team at Festival Walk in Hong Kong.Job ResponsibilitiesProvide exceptional customer service, handle customer inquiries and complaints via on-site and online channelsManage the Concierge's daily operations, including gift redemptions, campaigns, and promotions...
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