Customer Service Representative at Festival Walk

3 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Mapletree Full time

The Role

Mapletree is seeking a Customer Service Representative to manage the Customer Service Counter and support the loyalty program at Festival Walk in Hong Kong.

Job Responsibilities

  • Provide customer services, handle customers' enquiries and complaints via on-site and other online channels.
  • Manage the Concierge's daily operations, including but not limited to gift redemptions, campaigns, and promotions related to the loyalty programme.
  • Perform other duties assigned by supervisors.

Job Requirements

  • HKDSE completion or above.
  • Good English and Chinese language skills.
  • Polite and mature personality.
  • Fresh graduates are also welcome.
  • Offer includes a 5-day work week, 9 hours per day, 17 days of Public Holiday, OT allowance at 1.5 times of basic pay.
  • Candidates with more experience will be considered as Senior Customer Service Officer.


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