Event Operations Manager
6 days ago
About the Role
We are seeking a highly motivated and organized Event Operations Manager to join our team at Courtyard by Marriott Hong Kong.
As an Event Operations Manager, you will be responsible for ensuring that every banquet guest receives exceptional service. This includes supervising the work of the banquet service team, attending daily BEO function meetings, and conducting pre-function briefings to ensure up-to-date details or changes on banquet functions are communicated to the team.
You will work closely with all relevant departments to ensure that all set-ups are presented in accordance with the guests' requirements. Your attention to detail, excellent communication skills, and ability to multitask will be essential in delivering high-quality service to our guests.
Key Responsibilities
- \
- Supervise the work of the banquet service team to ensure quality service is extended to every banquet guest.\
- Attend daily Banquet Event Order (BEO) function meeting, review and communicate any additional set-up requirements with Event Management Team and/or Banquet Chef.\
- Conduct 'Pre-Function Briefings' to ensure up-to-date details or changes on banquet functions are communicated to the team.\
- Work closely with all relevant departments to ensure all set-ups are presented in accordance with the guests' requirements.\
- Ensure that all event operations run smoothly and efficiently, providing an exceptional experience for our guests.\
- Develop and maintain strong relationships with internal stakeholders, including Event Management Team and Banquet Chef.\
- Stay up-to-date with new developments, trends, and best practices in event operations to continuously improve our services.\
- Assist in training and mentoring junior staff members to enhance their knowledge and skills in event operations.\
- Participate in continuous improvement initiatives to optimize event operations and enhance the overall guest experience.\\
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