Technical Support Specialist

1 month ago


Mong Kok, Yau Tsim Mong, Hong Kong SAR China Millennium Management, LLC Full time
Job Title: End User Service Support Engineer

Millennium Management, LLC is seeking a highly skilled End User Service Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing top-notch support services to our end-users, ensuring they have a seamless and productive experience.

Key Responsibilities:
  • Deliver exceptional support to end-users, addressing their technical issues in a timely and professional manner.
  • Onboard regional teams, including home setups, to ensure a smooth transition.
  • Support desktop technology and applications, including Microsoft Windows OS, Linux OS, Microsoft Office Suite, and Market Data applications.
  • Respond to calls/tickets and manage issues until resolution, even if escalated to another team.
  • Develop and maintain in-depth knowledge of Microsoft Windows OS, Linux OS, Microsoft Office Suite, and other relevant technologies.
  • Utilize strong analytical and problem-solving skills to troubleshoot complex technical issues.
  • Work independently and under pressure to meet deadlines and deliver results.
Desirable Qualifications:
  • Experience working at a financial enterprise level, preferably in a similar role.
  • Knowledge of Citrix VDA infrastructure, Dell Wyse Terminals, and Citrix Applications and Desktops.
  • Ability to effectively provide support to remote locations and work with 3rd Party Vendors.
  • Excellent written and verbal communication skills, with a customer service-focused approach.

We offer a dynamic and challenging work environment, with opportunities for growth and development. If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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