Production Support Specialist

4 weeks ago


Mong Kok, Yau Tsim Mong, Hong Kong SAR China Millennium Management, LLC Full time
Job Summary

Millennium Management, LLC is seeking a skilled Production Support Engineer to join our team. As a key member of our Application Support Production Engineering team, you will provide Level 2/3 support for the UAT and production environment for all Front Office and Middle Office applications across all asset classes and trading strategies.

Key Responsibilities
  • Resolve technical trading-related issues independently or collaborate with teammates as necessary, escalating to application and/or infrastructure subject matter experts when appropriate.
  • Manage communications to the trading staff and internal stakeholders regarding issue/resolution.
  • Collaborate with other technical support engineers to facilitate solutions for the customer.
  • Build working relationships with trading groups, focusing on the execution services team.
  • Disseminate messages to the appropriate trading staff regarding trading infrastructure/platform issues, exchange updates, etc.
  • Uplift environment management tools to reduce risk and streamline efficiency of the support team.
  • Assist with automating processes to achieve efficiency and streamlined trade support.
  • Document and create new knowledge base to provide effective solutions to trading issues.
  • Deploy, support, and monitor the firm's internal trading systems.
  • Coordinate with vendors, internal application owners, infrastructure owners, and tech support to ensure trading platforms are correctly installed, configured, and tested.

Requirements
  • 5+ years of experience in a Linux environment and use of relevant support tools.
  • Experience with shell scripting, Python, and SQL technologies.
  • Experience in financial technology and FIX protocols.
  • Able to work in a fast-paced global team as an individual contributor.
  • Excellent communication and interpersonal skills.
  • Experience with version control systems (GIT a plus).
  • Experience with and proponent of the SDLC processes.
  • Strong analytics skills and ability to proactively identify issues before they become major problems.
  • Detail-oriented, demonstrating thoroughness and strong ownership of work.
  • Quick learner with a demonstrated strong aptitude for learning new technologies and understanding how to utilize them.


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