Customer Service Representative

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time
Unlock New Opportunities with HSBC

At HSBC, we're committed to helping our customers achieve their financial goals. As a Customer Service Officer, you'll play a vital role in delivering exceptional service and support to our clients.

Key Responsibilities
  • Provide accurate and efficient counter transactions at branch
  • Meet the financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
  • Promote digital banking services and products and encourage customers to migrate to digital
  • Ensure smooth branch operations and achieve satisfactory audit rating by meeting all control and service requirements
  • Ensure compliance of both general and anti-money laundering and anti-terrorist financing compliance controls in accordance with HSBC or regulatory standards and policies
Requirements
  • Secondary school graduate with a pass in 5 subjects for HKCEE or HKDSE including Math, Chinese or English, equivalent or above preferred
  • Customer centric mindset with commitment to deliver quality service
  • Self-motivated and adaptable to a service environment
  • Good interpersonal and communication skills with fluency in Cantonese and English. Mandarin is a definitive advantage.
  • With at least 1-year customer or teller service experience
Employee Benefits
  • Competitive salary package with stable working hours, 5-day work week
  • 18 days paid annual leave plus additional leave such as marriage, birthday and maternity/ paternity leave
  • Medical and dental coverage for you, your spouse and children
  • Staff housing loan up to 100% of the valuation or purchase price
  • Employee banking services including loans, credit facilities, and credit cards
  • Progressive career advancement opportunities


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