Senior Quality Control Specialist
4 weeks ago
Job Purpose:
As a key member of the Business Banking and Direct Channels Department, the successful candidate will be responsible for ensuring that all operations processes are fully compliant with regulatory requirements and bank standards.
Main Responsibilities:
- Develop and implement quality control and risk assessment processes to ensure timely completion of reports and compliance with regulatory requirements.
- Conduct regular site visits and courtesy calls to Business Banking customers to ensure quality standards are met.
- Perform surprise checks on Business Banking centers to ensure compliance with regulatory requirements.
- Provide coaching and training to frontline staff on control perspectives and quality standards.
- Compile and review operation flows to ensure compliance with internal guidelines and regulatory requirements.
- Handle customer complaints and provide feedback to frontline staff.
- Perform ad-hoc tasks assigned by supervising managers.
Incumbent Requirements:
- University graduate or above with minimum 8 years of banking experience in Quality Control.
- Familiarity with banking products and operations flow.
- Ability to work independently with good analytical and logical mind.
- Good people management and staff coaching skills.
- Ability to interact with business partners, both internal and external.
- Detail-minded and good team player.
- Excellent reading and writing communication in English.
- Excellent presentation and communication skills in both English and Chinese.
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