IT Support Officer

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China SMBC Group Full time

Key Responsibilities:

  • Manage and uphold the functionality of endpoint devices, encompassing both physical and virtual desktops as well as mobile technology.
  • Deliver second-tier technical assistance to users.
  • Implement group policies to configure PCs and enhance security measures.
  • Create scripts to facilitate automation processes.
  • Conduct routine security updates, including the installation of Windows patches and hardware firmware upgrades.
  • Engage in administrative tasks, oversee IT asset inventory, and compile reports.
  • Develop and sustain comprehensive system documentation.

Essential Qualifications:

  • Possession of a Degree or Higher Diploma in Information Technology or a related field.
  • A minimum of 2-3 years of relevant experience within financial institutions or large organizations.
  • Proficiency in supporting Virtual Desktop Environments, such as VMWare Horizon and vSphere.
  • Familiarity with Microsoft Windows, Microsoft 365, and standard desktop applications.
  • Experience in group policy administration and PowerShell scripting.
  • Customer-focused, collaborative team player with strong communication skills. Self-motivated, independent, and eager to acquire new knowledge.
  • Fluent in both written and spoken English and Cantonese.

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