Facilities Operations Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About Hang Seng Bank

Hang Seng Bank is a leading financial institution committed to delivering exceptional service and innovative solutions to its customers. Our team of professionals is dedicated to creating a dynamic and supportive work environment that fosters growth and development.

Job Summary

We are seeking a highly skilled Technical Engineering Manager to join our Facilities Management Department. As a key member of our team, you will be responsible for overseeing the technical engineering and operation of our facilities to ensure optimal performance, safety, and regulatory compliance.

Key Responsibilities

  • Manage and work in partnership with outsourced service providers to ensure the technical engineering and operation of facilities are in line with Hang Seng's standards.
  • Oversight of Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to ensure performance of service providers.
  • Provide expert advice on technical matters and make recommendations on building operation, critical data centers, incident management, and service level enhancements.
  • Identify opportunities for improvement and drive the implementation of best-in-class practices in facilities management.
  • Optimize general and critical facilities investments and integrate their planning, processes, and delivery to meet current and future business requirements, codes, and regulations.
  • Budget planning, review, and recommendation of actions on proposed property expenditure, expansions, and upgrades.
  • Support the environmental saving/sustainability group and drive green initiatives in line with company strategy.
  • Work closely with Capital Projects, Asset Management, Health and Safety, Security Risks, IT teams, and other stakeholders on policy settings, aligning with technical standard design and necessary FM support to maintain building operations, support business growth, and mitigate risks.
  • Engage with senior management, businesses, and users for feedback and relationship building.

Requirements

  • Professional membership in Mechanical Engineering, Electrical Engineering, Building Services Engineering, or equivalent.
  • Comprehensive industry experience in Corporate Real Estate Services sector.
  • Experience in leading a technical service team.
  • University graduate and relevant professional qualification in Facilities Management, Engineering, or related discipline with over 10 years' relevant experience.
  • A comprehensive understanding of a broad range of facilities management and critical facilities activities and issues faced by large corporates.
  • Experience in managing service providers and SLA.
  • Demonstrated results in managing facilities management and critical facilities activities within an equivalent portfolio/major corporate environment.
  • Demonstrated results in delivering successful risk management and control processes across multiple functions.
  • Proven ability to prioritize competing demands and handle ambiguity or conflicts.
  • Excellent interpersonal and people management skills.
  • Strong organizational, planning, and project management skills.
  • Consultative and client-centric approach in service delivery, supported by strong problem-solving skills.
  • Excellent analytical skills.
  • A high degree of professionalism and tact in handling sensitive situations.
  • Great sense of ownership and servicing mindset to ensure efficient and effective service delivery.

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