Technical Engineering Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China HSBC Full time

About Hang Seng Bank

Hang Seng Bank is a leading financial institution in Hong Kong, committed to delivering exceptional service and innovative solutions to its customers.

Our Team

We are a dynamic and diverse team of professionals, working together to drive business growth and excellence in our industry.

Job Summary

We are seeking a highly skilled Technical Engineering Manager to join our Facilities Management team. As a key member of our team, you will be responsible for overseeing the technical engineering and operation of our facilities, ensuring building availability, safety, and regulatory compliance.

Key Responsibilities

  • Manage and work in partnership with outsourced service providers to ensure the technical engineering and operation of facilities.
  • Oversight of SLA, KPIs, and reporting to ensure performance of service providers.
  • Provide expert advice on technical matters and make recommendations on building operation, critical data centers, and incident management.
  • Identify opportunities for improvement and drive the implementation of best-in-class practices.
  • Optimize general and critical facilities investments and integrate planning, processes, and delivery to meet current and future business requirements.
  • Budget planning, review, and recommendation of actions on proposed property expenditure, expansions, and upgrades.
  • Support environmental sustainability initiatives and drive green initiatives in line with company strategy.
  • Work closely with Capital Projects, Asset Management, Health and Safety, Security Risks, IT teams, and other stakeholders on policy settings, aligning with technical standards and necessary FM support.
  • Engage with senior management, businesses, and users for feedback and relationship building.

Requirements

  • Professional membership in Mechanical Engineering, Electrical Engineering, Building Services Engineering, or equivalent.
  • Comprehensive industry experience in Corporate Real Estate Services sector.
  • Experience in leading a technical service team.
  • University graduate and relevant professional qualification in Facilities Management, Engineering, or related discipline with over 10 years' relevant experience.
  • A comprehensive understanding of a broad range of facilities management and critical facilities activities and issues faced by large corporates.
  • Experience in managing service providers and SLA.
  • Demonstrated results in managing facilities management and critical facilities activities within an equivalent portfolio/major corporate environment.
  • Demonstrated results in delivering successful risk management and control processes across multiple functions.
  • Proven ability to prioritize competing demands and handle ambiguity or conflicts.
  • Excellent interpersonal and people management skills.
  • Strong organizational, planning, and project management skills.
  • Consultative and client-centric approach in service delivery, supported by strong problem-solving skills.
  • Excellent analytical skills.
  • A high degree of professionalism and tact in handling sensitive situations.
  • Great sense of ownership and servicing mindset to ensure efficient and effective service delivery.

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