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Strategic Distribution Leader
2 months ago
About FWD Life Insurance Corporation
FWD Life Insurance Corporation is a leading pan-Asian life insurance business with over 13 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on revolutionizing the way people feel about insurance. FWD's customer-centric and digitally enabled approach aims to deliver innovative propositions, easy-to-understand products, and a simpler insurance experience.
Key Responsibilities
- Manage all governance-related requirements under Group Chief Distribution and Product Officer (GCDPO)
- Evaluate the effectiveness of distribution financials, including acquired channels and portfolios, and provide insights on channel and proposition performance, as well as emerging risks, for timely intervention and improvement
- Provide support across the Group to grow profitably while optimizing value, activation, and productivity
Purpose and Objectives
- Be an effective support to the entire Group and contributor to the strategy and review of new business development metrics, and manage coordination with internal and external stakeholders to achieve the company's financial goals
- Support GCDPO in ensuring appropriate distribution governance is in place
- Provide leadership, guidance, and coaching to Business Units (BUs) and Group teams, and improve sales quality and effectiveness
Key Accountabilities
- Be the main contact point for various Group Operations (GO) functions, including Product, Finance, and Actuarial, for all governance-related matters
- Oversee financial management functions, regular deep dive insights to GEC/GCDPO on areas for improvement related to persistency, expenses, and claims, as well as sales effectiveness and quality management
- Lead performance benchmark improvement covering financial metrics and resolving challenges through multi-functional coordination
- Undertake any other relevant analysis, as requested or required, to support or drive senior management decision-making
- Engage and provide guidance to BUs to enhance appropriate financial controls, including a strong focus on expansion investment optimization (effectiveness of inorganic programs, driving organic growth, etc.)
- Lead discussions around financial matters to unravel additional insights and gain a deeper understanding of the business and remedial actions to address pain points
- Provide periodic executive management and board updates, analyses, and/or data visualization that answer the problem within designated markets
- Stay abreast of relevant financial and corporate governance developments, including areas of effectiveness of compensation structure in driving desired proposition mix, and update GCDPO for timely intervention
Governance
- Manage and facilitate all governance-related approvals across the Group
- Provide direction and guidance to business units in collaboration with channel chiefs to improve overall channel design and risk score performance
Qualifications and Experience
- Professional qualification in Actuarial Science or related discipline
- Considerable experience (15 years) working in and/or for a listed company (preferably in Hong Kong or Singapore) – knowledgeable in driving financial calendar communication needs
- Demonstrable evidence of developing and delivering plans, both internal and external, which build profile and influence
- Significant experience of leading BU distribution teams, channel management of business functions of similar size and complexity, preferably in multiple Asian countries in a fast-moving environment, with constructive working relationships with relevant stakeholders
Knowledge and Technical Skills
- Strong relationship management skills, including working well with peers, juniors, customers, and senior management
- Strategic orientation with a keen customer focus
- Excellent quantitative skills and familiarity with insurance digitization products and processes
- Demonstrated capabilities in dealing with different people from different cultures
- Good knowledge of insurance business and insurance market in Asia
- Knowledge of business plans and operating models. Strong financial services market knowledge, with particular emphasis on financial management, sales, distribution management, and proposition design
- Wide knowledge of industry issues, including economic and regulatory influences
- Strong analytical capabilities and aptitude to distill and interpret key facts and actions required
