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Executive Service Manager

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

Job Summary

We are seeking a highly skilled and experienced Senior Captain to join our team at Marriott International. As a key member of our service team, you will be responsible for ensuring seamless service delivery to our guests.

Key Responsibilities

  • Communicate effectively with chefs and stewards to ensure timely and accurate service delivery.
  • Manage total charges for group functions and prepare checks for payment.
  • Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
  • Inspect and maintain the cleanliness and presentation of all china, glass, and silver.
  • Check in with guests to ensure satisfaction and address any concerns.
  • Set tables according to event type and service standards.
  • Communicate additional meal requirements, allergies, and special requests to the kitchen.
  • Maintain a clean and organized work area throughout the day.

Requirements

  • Follow all company and safety policies and procedures.
  • Report accidents, injuries, and unsafe work conditions to management.
  • Complete safety training and certifications.
  • Ensure uniform and personal appearance are clean and professional.
  • Welcome and acknowledge guests according to company standards.
  • Develop and maintain positive working relationships with colleagues.
  • Support team goals and objectives.

About Marriott International

Marriott International is an equal opportunity employer committed to diversity and inclusion. We believe in hiring a diverse workforce and sustaining an inclusive culture. We are committed to non-discrimination on any protected basis, including disability and veteran status.