Client Management Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Ultimate Performance Full time

About the Role:

As a Sales and Operations Manager at Ultimate Performance, you will play a critical role in our unique gym operations and client management strategies. This role requires working closely with our leadership team to create a seamless experience for clients and staff.

Key Responsibilities:

  • Conducting sales consultations and building strong relationships with clients.
  • Monitoring client attendance and maximizing session numbers.
  • Handling client complaints and responding to queries in a timely manner.
  • Liaising with clients and the support team for payments, renewals, and inquiries.
  • Ensuring accurate automated reports on client enrollment, retention, and referrals.
  • Supporting Gym Managers in maintaining the gym, including equipment checks and health and safety assessments.
  • Liaising with property management regarding property oversight and tenant communications.
  • Assisting with schedule/events management and printing advertisements.
  • Checking in with departing Personal Trainers and delivering allocated consultations to potential clients.

Benefits:

Competitive salary, 22 days annual leave, and professional development opportunities for career advancement.

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