IT Technical Consultant
5 days ago
Service Delivery
- Prompt response and resolution of technical issues.
- Provision of desktop maintenance and repair services.
- Remote support through TeamViewer and IMAC services.
- Availability for standby services as scheduled.
- Adherence to application support procedures.
- Ongoing inventory management and spare parts tracking.
- Cordinated vendor activities.
- Timely escalation of issues per SLA requirements.
- Effective handling of user and support feedback.
- Technical support for MS Win 8 and MS office applications.
Essential Skills and Qualifications
- Degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of relevant work experience.
- Strong written and verbal communication skills in English and Chinese.
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