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Concierge Team Lead

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hotels Full time

About The Peninsula Hong Kong

The Legendary Grande Dame of the Far East

The Peninsula Hong Kong first opened its doors in 1928 and has since become one of the world's greatest hotels. Located in the heart of Tsim Sha Tsui district, our hotel offers stunning harbour views and blends the grandeur and nostalgia of a bygone era with modern technology and convenience.

We foster a strong sense of teamwork, service, and dedication that goes the extra mile. As a member of our team, you can expect a harmonious professional environment where attractive remuneration, recognition, and generous benefits form part of a caring culture.

As a Guest Experience Manager, you will play a vital role in enhancing our guests' experiences through personalized recommendations and services. You will work closely with the Concierge team to ensure seamless delivery of exceptional service.

Responsibilities:

  • Foster an environment of enthusiasm, encouragement, and teamwork among the Concierge team
  • Monitor training and development of the team to promote excellence and professionalism