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Head of Telesales Leadership
1 month ago
About the Role
We are seeking a highly skilled and experienced Head of Telesales to lead our telesales team and drive sales growth. As a key member of our team, you will be responsible for developing and implementing effective telesales strategies to maximize revenue and market penetration.
Key Responsibilities
- Lead and inspire a team of telesales representatives to achieve sales targets.
- Recruit, train, and develop staff, fostering a high-performance culture.
- Create and implement effective telesales strategies to maximize revenue and market penetration.
- Identify new market opportunities and enhance existing customer relationships.
- Analyze sales metrics and performance data to assess team effectiveness and identify areas for improvement.
- Prepare regular reports on telesales activities, trends, and forecasts for management.
- Develop and maintain strong relationships with key clients and stakeholders.
- Ensure high levels of customer satisfaction through proactive engagement and support.
- Work closely with marketing and product teams to align sales strategies and campaigns.
- Provide feedback to improve product offerings based on customer insights.
- Manage the telesales budget, ensuring efficient allocation of resources.
- Oversee the implementation of CRM systems and sales tools to enhance team productivity.
Requirements
- At least 2 years experience within a CRM Manager or Telesales role, ideally within the Consulting and Events / Conferences industry.
- Excellent interpersonal as well as written and verbal communication skills.
- Highly goal driven and work well in fast paced environments.
- Self-starter with a high level of resilience.
- Strong team player who can manage multiple stakeholders.
- Willing to undertake 30-60% travel.
About the Employer
Our client is a dynamic and results-driven organization seeking a talented Head of Telesales to lead our telesales team. This role is crucial in driving sales growth, developing strategies, and ensuring our team delivers exceptional service to our clients.
