Key Performance Associate for Business Transformation

15 hours ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Overview of DBS Bank (Hong Kong) Limited
DBS Bank (Hong Kong) Limited, a leading financial institution in Hong Kong, provides a wide range of banking services to its customers. The bank's Technology and Operations division plays a crucial role in supporting the bank's business growth through efficient and effective operational processes.

Business Function Overview
  • We manage the majority of the Bank's operational processes and aim to delight our business partners through our multiple banking delivery channels.

Responsibilities
  1. Provide support to Consumer Banking, Institutional Banking, and Private Banking on account opening, customer information, and account record maintenance.
  2. Assist the team in adhering to regulatory requirements, especially for customer acceptance requirements; bank policies; operational procedures; performance standards, and service turnaround time.
  3. Offer periodic operational reports and management reports as required.
  4. Perform checking and reconciliation of general ledgers and other system records on a timely basis.
  5. Support projects and assist in conducting UAT on various systems enhancements to increase efficiency and effectiveness in daily operations.
  6. Ensure all risk and compliance standards are maintained.

Required Skills and Qualifications
  1. Degree holder in business administration, information system, or related discipline.
  2. Minimum 3-year experience in consumer banking operations.
  3. Knowledge of consumer banking practices & procedures.
  4. Experience in digitization & transformation projects is highly preferred.
  5. Process transformation mindset with related experience is preferred.
  6. Good analytical and problem-solving skills.
  7. Good interpersonal and communication skills.
  8. Good sense of risk awareness.
  9. Able to perform teamwork & collaborate with teammates.
  10. Proficiency in MS Office.
  11. Able to type Chinese characters.

Benefits
We offer a competitive salary and benefits package, as well as a dynamic work environment that supports your development and recognizes your achievements.

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