Regional Director of Client Experience Hong Kong

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China HK007 Guy Carpenter & Company, Limited Full time
Overview

HK007 Guy Carpenter & Company, Limited seeks a highly skilled Regional Director of Client Experience Hong Kong to lead their client service organization in the region.

Salary and Benefits

We offer an estimated salary range of $250,000 - $400,000 per year, commensurate with experience. Additional benefits include hybrid work arrangements and opportunities for professional growth and development.

About the Role

The Regional Director of Client Experience Hong Kong will be responsible for driving regional strategy and leading service operations for the organization. This includes leveraging people, process, and technology to improve client experience and provide value-add services. The role also involves leading the Hong Kong service organization with a primary focus on client engagement and satisfaction.

The ideal candidate will have a minimum of 12 years' experience in reinsurance (operations) covering Treaty and Facultative (Technical Accounts, Claims, and Reinsurance Contracts) from a sizeable organization. Strong leadership skills and proven ability to manage and network in a global environment are essential. A bachelor's degree is required, with a postgraduate degree desirable.

Key Responsibilities
  • Drive regional strategy and lead service operations for the organization.
  • Leverage people, process, and technology to improve client experience and provide value-add services.
  • Lead the Hong Kong service organization with a primary focus on client engagement and satisfaction.
  • Manage a team of indirect reports and ensure alignment of strategy to lead the sharing of opinions, ideas, knowledge, and solutions.
Requirements
  • Minimum 12 years' experience in reinsurance (operations) covering Treaty and Facultative (Technical Accounts, Claims, and Reinsurance Contracts).
  • Strong leadership skills and proven ability to manage and network in a global environment.
  • A bachelor's degree is required, with a postgraduate degree desirable.
  • Strong communication skills in English, with Cantonese/Mandarin or another Asian language preferred.
What We Offer

We offer a dynamic and inclusive work environment that promotes diversity, equity, and inclusion. Our company is committed to creating a workplace where everyone feels valued, respected, and supported. As a Regional Director of Client Experience Hong Kong, you will have opportunities for professional growth and development, as well as access to industry-leading analytics and strategic advisory services.



  • Hong Kong, Central and Western District, Hong Kong SAR China WilsonHCG Hong Kong Full time

    We are seeking a highly skilled and experienced Regional Compliance and Risk Management Director to lead our compliance monitoring and testing function in the APAC region.The successful candidate will have at least 8 years of relevant experience, preferably gained from leading financial institutions. Prior experience in a compliance role with an asset...


  • Hong Kong, Central and Western District, Hong Kong SAR China Aurex Group Full time

    **About the Role**Aurex Group, a leading recruitment agency, is seeking a highly skilled Regional IT Project Director to join our team in Hong Kong. As a key member of our project management team, you will be responsible for developing and implementing project plans for IT-related aspects of our fit-out projects.The ideal candidate will have a strong...


  • Hong Kong, Central and Western District, Hong Kong SAR China TaiKang (Hong Kong) Preparatory Office Full time

    Job SummaryWe are seeking a seasoned Financial Director to lead our team at TaiKang (Hong Kong) Preparatory Office. As a key member of our leadership, you will oversee various financial functions and drive strategic growth.


  • Hong Kong, Central and Western District, Hong Kong SAR China The LEGO Group Full time

    About the RoleWe are seeking a talented Marketing Director to lead our team in Hong Kong and Taiwan. As a key member of our Business Unit Leadership Team, you will be responsible for developing and executing marketing strategies to drive brand growth and engagement.Key ResponsibilitiesLead and develop a strong marketing team through coaching, thought...


  • Hong Kong, Central and Western District, Hong Kong SAR China BASF East Asia Regional Headquarters Ltd. Full time

    Overview of the PositionBASF East Asia Regional Headquarters Ltd. is a leading chemical company with a strong presence in the Asia Pacific region. We are seeking an experienced business leader to join our team as a Regional Business Development Director for PolyTHF.


  • Hong Kong, Central and Western District, Hong Kong SAR China BASF East Asia Regional Headquarters Ltd. Full time

    We are a leading chemical company, committed to developing intelligent solutions for our customers and a sustainable future. Our teams connect and develop people with diverse talents worldwide, offering various ways to progress.At BASF, careers develop from opportunities. We value not only performance but also personality, regardless of gender, age,...


  • Hong Kong, Central and Western District, Hong Kong SAR China WilsonHCG Hong Kong Full time

    Job Title: Director, Regional Fixed Income CoEWilsonHCG Hong Kong is seeking a highly experienced Director, Regional Fixed Income CoE to lead the centre of excellence for fixed income portfolios across the region.About the Role:Drive the centre of excellence for fixed income portfolios across the region, sustaining portfolio quality and driving performance...


  • Hong Kong, Central and Western District, Hong Kong SAR China Globibo Full time

    About GlobiboWe are a leading provider of conference technology and international language services, with a strong presence in South East Asia.As a Sales Director for Event Technology in Hong Kong, you will play a crucial role in driving new business growth and expanding our client base.

  • Sales Director

    3 weeks ago


    Hong Kong, Central and Western District, Hong Kong SAR China Initiative Recuitment Hong Kong Limited Full time

    This company is a market-leading integrated publishing group with openings for experienced advertising & marketing solutions sales professionals in Hong Kong.As a Sales Director, you will be responsible for assigned advertising categories and industry sectors, selling integrated solutions to clients and agencies across print and digital newspaper and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Ecrent Full time

    Job TitleEcrent Regional Sales DirectorAbout UsWe are Ecrent, a dynamic company that values innovation and customer satisfaction.Salary and BenefitsThe estimated salary for this position is $120,000 - $180,000 per year. The compensation package also includes benefits such as health insurance, retirement plan, and paid time off.Job DescriptionAs our Regional...


  • Hong Kong, Central and Western District, Hong Kong SAR China Agoda Full time

    The OpportunityWe are seeking a seasoned professional to lead our supply chain management efforts in Hong Kong. As Associate Director, you will be responsible for developing and deploying Agoda's Hong Kong strategy, providing guidance and leadership to ensure successful account management of Agoda's major partners, and delivering on targets and growth...


  • Hong Kong, Central and Western District, Hong Kong SAR China HK007 Guy Carpenter & Company, Limited Full time

    Job Title: Head of Client Support Services, Hong KongDescription:Guy Carpenter is seeking a seasoned professional to lead our client support services team in Hong Kong. As a key member of our regional leadership team, you will be responsible for driving strategic initiatives and delivering exceptional client service.Key Responsibilities:Develop and execute...


  • Hong Kong, Central and Western District, Hong Kong SAR China EFG International Full time

    OverviewEFG International seeks an experienced Regional Marketing Director to lead the development and execution of marketing and communications strategies for the Greater China region. This role is responsible for driving an integrated Marketing & Communications approach in Asia, aligning with EFG's corporate positioning for the Greater China region and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Jensen Hughes Full time

    Job SummaryWe are seeking a seasoned Senior Director to lead our Mechanical, Electrical, and Plumbing (MEP) engineering team in Hong Kong. As the successful candidate, you will oversee the strategic direction of our MEP practice, driving growth and innovation while ensuring exceptional client satisfaction.


  • Hong Kong, Central and Western District, Hong Kong SAR China Van Cleef & Arpels Full time

    Job SummaryWe are seeking a highly skilled Regional Client Insight Manager to join our team at Van Cleef & Arpels. As a key member of our client development team, you will be responsible for delivering accurate and insightful analysis to drive client-centric and data-driven action plans.Key ResponsibilitiesExtract, analyze and visualize client insights and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Australia and New Zealand Banking Group Limited (ANZ) Full time

    About the Role">We are seeking an experienced Strategic Client Relationship Manager to join our Institutional Banking team in Hong Kong. As a key member of our team, you will be responsible for building and maintaining strong relationships with our Multinational Corporations and China Corporate clients across various product lines.">Key...


  • Hong Kong, Central and Western District, Hong Kong SAR China King Deux Search & Consulting Full time

    Marketing & Promotions Director OpportunityWe are seeking a highly skilled Marketing & Promotions Director to lead our marketing efforts in the Hong Kong and China region.About the CompanyKing Deux Search & Consulting is a specialized executive search firm that offers bespoke talent solutions across financial services and commerce. Our mission is to not only...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bottega Veneta Hong Kong Full time

    Job SummaryWe are seeking a Client Engagement Manager to join our dynamic team in Hong Kong. As a key member of our team, you will be responsible for creating and developing full-spectrum client engagement activities to ensure smooth implementation with measurable KPIs.Key ResponsibilitiesCollaborate with HQ to create one-to-one communication based on...


  • Hong Kong, Central and Western District, Hong Kong SAR China Aurex Group Full time

    About Aurex GroupAurex Group is an international business consultancy firm seeking a seasoned Research Manager in Hong Kong. Job SummaryThis role will involve analyzing commercial real estate markets in the region, encompassing tasks such as data collection and analysis, as well as contributing to the team's research output. The ideal candidate will...


  • Hong Kong, Central and Western District, Hong Kong SAR China BCW Full time

    Role OverviewThe APAC Commercial Director will provide commercial and legal leadership to partner with regional and local office management to achieve business goals, manage risk, and maximize opportunities. This role can be based anywhere in Singapore, Hong Kong, Shanghai, or Australia, with a focus on regional business development and commercial...