Genomics Support Specialist
4 days ago
Job Description
We are seeking a highly skilled Application Support Engineer to join our team at the Hong Kong Genome Institute. As a key member of our operations team, you will be responsible for ensuring the optimal performance and reliability of our applications.
Responsibilities:
- Application Monitoring - Monitor and troubleshoot applications in production environments to ensure optimal performance and reliability.
- Test Planning and Execution - Develop and execute comprehensive test plans and cases to validate application functionality and quality.
- Configuration and Setup - Assist in configuring and setting up applications across development, testing, and production environments.
- Collaboration and Deployment - Collaborate with in-house and vendor development teams to adhere to best practices in application deployment.
- Release Coordination - Coordinate application releases, conducting thorough testing to facilitate smooth deployment.
- Documentation and Support - Maintain detailed documentation of application configurations and release processes. Provide technical support and training to end-users as needed.
Skills and Qualifications:
- A bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience as an Application Support Engineer or in a similar role.
- Strong understanding of software development processes.
- Familiarity with database management (Relational and NoSQL) and scripting languages (e.g., Python, Shell).
- Experience with application monitoring tools and testing frameworks.
- Strong analytical and problem-solving skills.
- Strong communication and interpersonal skills, capable of working with both technical and non-technical stakeholders.
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