Guest Services Specialist

We are seeking enthusiastic individuals who possess a strong passion for service excellence, a positive attitude, and exceptional interpersonal and communication skills to excel in this dynamic role. 17 paid public holidays Outstanding industry-leading benefits Choice of MPF or ORSO retirement plans Key Responsibilities: Address guest inquiries...

We are seeking enthusiastic individuals who possess a passion for service excellence, a positive attitude, and exceptional interpersonal and communication skills to take on this rewarding role. 17 paid public holidays Outstanding benefits that lead the market Choice between MPF or ORSO retirement plans Primary Responsibilities: Addressing guest...

Position OverviewAs a vital member of our guest services team, you will play a key role in enhancing the experience of our visitors through effective communication and support.Key ResponsibilitiesManage incoming calls and address guest inquiries with professionalism and courtesy.Maintain the functionality of the telephone switchboard and ensure seamless...

Job SummaryOcean Park is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional guest services, handling guest inquiries and complaints, and ensuring a positive experience for our visitors.Key ResponsibilitiesProvide guest services,...

Job SummaryWe are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.Perform concierge and lobby guest relations duties, including...

Position OverviewAs a vital member of our team, the Service Centre Associate plays a crucial role in ensuring exceptional guest experiences at Rosewood Hong Kong.Key ResponsibilitiesFoster positive interactions with guests and colleagues, building strong working relationships.Professionally manage all incoming calls, adhering to established telephone...

Roles and Responsibilities:Responsible for various front office duties, including on-day room sales and night audit management;Act as a shift leader of front desk and duty manager of the hotel.Supervise and ensure that frontline staff provide guests with exceptional service and engage guests in delightful conversations;Achieve high level of guest...

Job SummaryWe are seeking a highly skilled and experienced Guest Services Manager to join our team at The Langham, Hong Kong. As a key member of our Front Office team, you will be responsible for ensuring the smooth and efficient operation of our hotel's front desk and guest services.Key Responsibilities:Monitor and oversee the daily operation of the Front...

Position SummaryWe're seeking a skilled Guest Experience Expert to deliver exceptional service to our guests. As a key member of our team, you'll take the initiative to create memorable experiences, anticipate guest needs, and provide personalized support throughout their stay.Key Responsibilities• Process operational needs and address guest requests with...

Job Description Responsible for daily operations in Front Office Handle guests' enquiries or complaints Supervise Front Office team to perform and maintain good service to guests Job Requirement Diploma holder in Hospitality Management or related disciplines Minimum 4 years' relevant experience in Hotel Front Office operation Knowledge of Opera system is...

Roles and Responsibilities:Responsible for various front office duties, including greeting guests and processing check-ins and check-outs in a courteous and efficient manner;Provide guests with exceptional service and engage them in delightful conversations;Achieve high level of guest satisfaction by anticipating guests' needs and providing prompt...

Position OverviewAt Rosewood Hong Kong, we foster a unique culture where our Associates are encouraged to view life through a lens of endless opportunities. Our mission is to cultivate an innovative environment that embodies casual yet sophisticated hospitality, empowering our team members to create unforgettable experiences for themselves, their colleagues,...

Job SummaryWe are seeking a skilled Wine Service Specialist to join our team at Marriott International. As a Wine Service Specialist, you will be responsible for providing exceptional wine service to our guests, including issuing, opening, and serving wine and champagne bottles. You will also be responsible for answering guest questions and concerns...

**Job Summary**Rosewood Hong Kong is seeking a highly skilled Spa Attendant to join our team. As a Spa Attendant, you will be responsible for providing exceptional guest experiences and ensuring the highest level of service in our spa facilities.**Key Responsibilities:****Maintain a Clean and Safe Environment**: Ensure the cleanliness and organization of all...

Join Our Team We are seeking a dedicated individual who possesses: At least 1 year of experience in the hospitality sector, ideally within Hotel Front Office or airline services. A proactive and organized approach to work. A strong focus on guest satisfaction and the ability to collaborate effectively within a team. The capability to operate independently...

Join Our Team We are seeking a dedicated individual who possesses: At least 1 year of experience in the service sector, ideally within Hotel Front Office or airline operations. Strong self-motivation and excellent organizational skills. A focus on guest satisfaction and the ability to work collaboratively within a team. The capability to operate...

Job SummaryWe are seeking a skilled Wine Service Specialist to join our team at Marriott International. As a key member of our hospitality team, you will be responsible for providing exceptional wine service to our guests, including issuing, opening, and serving wine and champagne bottles.Key ResponsibilitiesAnswer guest questions and concerns regarding wine...

About The Peninsula Hong KongThe Peninsula Hong Kong is a legendary hotel that has been a symbol of excellence in the hospitality industry for over 90 years. Our hotel is a blend of grandeur and nostalgia, with a commitment to providing exceptional service to our guests.Job SummaryWe are seeking a highly skilled and experienced Guest Relations Executive to...

**Job Summary**The Peninsula Hong Kong is seeking a highly skilled Guest Relations Executive to join our team. As a key member of our hospitality team, you will be responsible for delivering exceptional guest services and administrative support to ensure a seamless and memorable experience for our valued guests.Key Responsibilities:Provide personalized guest...

Job Description Responsible for daily operations in Front Office Handle guests' enquiries or complaints Job Requirements HKCEE / HKDSE or above Good command of English, Cantonese and Mandarin Fresh graduates are welcome Immediately available is preferred Please send your resume with current and expected salary to the Human Resources Department. All...