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Guest Services Telephone Specialist

2 months ago

Hong Kong, Central and Western District, Hong Kong SAR China New World Millennium Hong Kong Hotel Full time

Position Overview

As a vital member of our guest services team, you will play a key role in enhancing the experience of our visitors through effective communication and support.

Key Responsibilities

  • Manage incoming calls and address guest inquiries with professionalism and courtesy.
  • Maintain the functionality of the telephone switchboard and ensure seamless operation of hotel communication systems.

Qualifications

  • Possess a Higher Diploma or equivalent in Hotel Management or a related field.
  • Exhibit a friendly demeanor and a strong commitment to customer service.
  • Demonstrate exceptional communication and interpersonal abilities.
  • Fluent in both spoken and written English and Chinese.

At New World Millennium Hong Kong Hotel, we value the contributions of our team members and strive to create a fulfilling work environment.