Current jobs related to Guest Services Manager - Hong Kong, Central and Western District - Butterfly Hospitality (HK) Limited

  • Guest Service Ambassador

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cordis, Hong Kong Full time

    Job SummaryWe are seeking a dedicated and customer-focused individual to join our team as a Guest Service Agent at Cordis, Hong Kong. As a key member of our Front Office operations, you will be responsible for delivering exceptional service to our guests and colleagues.Key ResponsibilitiesAssist in a busy Front Office environment, ensuring seamless guest...

  • Guest Services Associate

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job Title: Guest Services AssociateDepartment: Guest ServicesJob Type: Part-timeJob Summary:We are seeking a Guest Services Associate to provide exceptional guest experiences at Ocean Park. The successful candidate will be responsible for handling guest enquiries and complaints, preparing reports, and providing administrative support to the Guest Services...

  • Guest Services Associate

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Associate to join our team at Ocean Park. As a key member of our Guest Services Department, you will be responsible for providing exceptional guest experiences, handling guest inquiries and complaints, and providing administrative support to the team.Key ResponsibilitiesProvide...

  • Guest Services Representative

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryOcean Park is seeking a highly skilled and customer-focused Guest Services Representative to join our team. As a Guest Services Representative, you will be responsible for providing exceptional guest services, handling guest inquiries and complaints, and ensuring a positive experience for our visitors.Key ResponsibilitiesProvide guest services,...

  • Guest Service Ambassador

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cordis, Hong Kong Full time

    Job Summary We are seeking a dedicated professional to provide exceptional service and memorable experiences to our guests and colleagues at Cordis, Hong Kong. Key Responsibilities Assist in the smooth operation of our busy Front Office, ensuring seamless guest experiences. Deliver outstanding customer service, adhering to our hotel's high standards and...

  • Guest Service Ambassador

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Cordis, Hong Kong Full time

    Job Summary We are seeking a dedicated individual to provide exceptional service and create memorable experiences for our guests and colleagues at Cordis, Hong Kong. Key Responsibilities Assist in the smooth operation of our busy Front Office, ensuring seamless guest experiences. Deliver outstanding customer service, adhering to our hotel's high standards...

  • Guest Services Supervisor

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Supervisor to join our team at The Langham, Hong Kong. As a key member of our hotel operations, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our valued customers.Key Responsibilities:Supervise and coordinate the activities of...

  • Guest Services Supervisor

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Supervisor to join our team at The Langham, Hong Kong. As a key member of our hotel operations, you will be responsible for providing exceptional guest experiences and ensuring seamless service delivery.Key Responsibilities:Supervise and coordinate the activities of the concierge,...

  • Guest Services Supervisor

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled Guest Services Supervisor to join our team at The Langham, Hong Kong. As a key member of our hotel operations team, you will be responsible for providing exceptional guest experiences and ensuring the smooth operation of our concierge, lobby, and guest services areas.Supervise and coordinate the activities of our...

  • Guest Services Associate

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China Ocean Park Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Associate to join our team at Ocean Park. As a key member of our Guest Services Department, you will be responsible for delivering exceptional guest experiences and ensuring that our visitors have a memorable and enjoyable time at the park.Key ResponsibilitiesProvide prompt and...

  • Guest Service Coordinator

    4 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job Summary Deliver exceptional customer experiences by providing attentive, personalized service to hotel guests and restaurant patrons.Ensure seamless guest arrivals and departures by efficiently checking-in and checking-out guests.Manage reservations and respond to guest inquiries in a timely and professional manner.Prepare accurate bills and process...

  • Guest Service Ambassador

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    About Marriott InternationalWe are a global hospitality leader, dedicated to delivering exceptional experiences for our guests and colleagues alike.Our commitment to diversity, equity, and inclusion drives our hiring process, ensuring that our workforce reflects the communities we serve.We strive to create a culture of belonging, where every individual feels...

  • Guest Services Liaison

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong. As a key member of our hotel staff, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.Key Responsibilities:Provide warm and welcoming service to...

  • Guest Services Liaison

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong. As a key member of our hotel staff, you will be responsible for providing exceptional guest service and ensuring that our guests have a memorable and enjoyable stay with us.Key Responsibilities:Provide warm and welcoming service to...

  • Guest Services Ambassador

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.Key Responsibilities:Provide warm and welcoming service to guests,...

  • Guest Services Ambassador

    2 months ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and experienced Guest Services Ambassador to join our team at The Langham, Hong Kong. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests and ensuring their stay with us is memorable and enjoyable.Perform concierge and lobby guest relations duties, including...

  • Guest Services Representative

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking enthusiastic individuals who possess a passion for service excellence, a positive attitude, and exceptional interpersonal and communication skills to take on this rewarding role. 17 paid statutory holidays Outstanding market-leading benefits Choice of MPF or ORSO retirement plan Key Responsibilities: Greet guests warmly and in a welcoming...

  • Nighttime Guest Services Manager

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China Marriott International Full time

    About the RoleMarriott International is dedicated to fostering a diverse workforce and maintaining an inclusive, people-centric environment.We prioritize equality and are committed to non-discrimination on any protected grounds, including but not limited to disability and veteran status, or any other basis as stipulated by applicable law.Key...

  • Guest Services Representative

    1 month ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Peninsula Hong Kong Full time

    We are seeking enthusiastic individuals who possess a strong passion for service, a positive attitude, and exceptional interpersonal and communication skills to take on this rewarding role. 17 paid public holidays Outstanding benefits that lead the market Choice between MPF or ORSO retirement plans Primary Responsibilities: Greet guests warmly and...

  • Guest Service Associate

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China The Langham, Hong Kong Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Relations Officer to join our team at The Langham, Hong Kong.Key Responsibilities:Deliver exceptional food and beverage experiences to our guests and restaurant customers.Welcome guests with a warm and caring demeanor, setting the tone for a memorable stay.Efficiently manage guest flow,...

Guest Services Manager

5 months ago

Hong Kong, Central and Western District, Hong Kong SAR China Butterfly Hospitality (HK) Limited Full time

Roles and Responsibilities:

  • Responsible for various front office duties, including on-day room sales and night audit management;
  • Act as a shift leader of front desk and duty manager of the hotel.
  • Supervise and ensure that frontline staff provide guests with exceptional service and engage guests in delightful conversations;
  • Achieve high level of guest satisfaction by anticipating guests' needs and providing prompt response;
  • Carry out room inspection for VIP;
  • Handle guests' complaints and emergency situation in a professional manner;
  • Provide on the job training to frontline staff;
  • Ensure effective cross-departmental communication to achieve operational effectiveness; and
  • Perform any ad hoc assignments as required.

Requirements:

  • Diploma holder or above in Hospitality or Tourism Management or related disciplines is preferred;
  • With 2-3 years experience in the role of Front Desk Supervisor / Assistant Manager;
  • Passionate about connecting with people and creating new guest experience;
  • Possession of good leadership, presentation and organizational skills;
  • Mature, pleasant, detail-minded, customer-oriented with excellent interpersonal skills;
  • Good communication skills and high level of proficiency in both English and Chinese;
  • Candidate with less experience will be considered for the role of Guest Services Supervisor.

We offer 5-day work week and attractive remuneration package to the successful candidate. Please send your detailed resume with current and expected salary via "Apply now".

(Data collected will be used for our recruitment purpose only)