Assistant Vice President, Voice Product Specialist
1 month ago
As a key member of the HKT team, you will play a crucial role in driving the development and growth of our voice product offerings. Your expertise will be instrumental in shaping the future of our voice services, ensuring they meet the evolving needs of our customers.
Key Responsibilities- Technical Collaboration: Work closely with technical teams to identify cost-effective approaches for on-time deliverables in good quality.
- Domain Expertise: Provide professional advice to the Marketing Team and training to the Customer Service Team to facilitate acquisition and streamline service support.
- Cost Management: Manage and justify the cost for new product development and maintenance, continuously reviewing and improving processes to optimize results.
- Performance Analysis: Design, generate, and analyze performance reports for service monitoring, identifying areas for improvement and advising on steps forward.
- Market Research: Conduct market research, discuss findings with stakeholders, and consolidate ideas to formulate service details and convert them into solid requirements.
- Team Leadership: Supervise and guide teammates to achieve company goals, fostering a collaborative environment that drives success.
- Education: Degree holder in Information Technologies, Computer Science/Engineering, Telecommunication, IT, or equivalent with professional accreditations.
- Technical Expertise: Proficient in Telecom project management, with IT background in system integration via API and app development.
- Experience: At least 7-8 years of relevant experience in service/product development. Candidates with less experience will be considered for Senior Manager roles.
- Desirable Skills: Good understanding of two or more of the following areas: Mobile network architecture, SIP, VoIP technology, Handset product and service development, SIM technology and development.
- Personal Qualities: Enthusiasm for studying and adopting new technology and IT knowledge, attention to detail, especially in user experience perspective, and experience in communicating and working with technical teams.
- Advantageous Skills: In-depth knowledge of VoLTE, 5G SA, and Artificial Intelligence.
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