Assistant Vice President

1 month ago


Hong Kong, Central and Western District, Hong Kong SAR China DBS Bank (Hong Kong) Limited Full time
Job Summary

The Assistant Vice President will be responsible for effectively responding to customer enquiries, handling complaints and executing instructions for corporate clients with fund custody and administration needs. The role requires strict adherence to service level objectives through both phone and email communication. The successful candidate will maintain regular contact with clients to obtain feedback on service levels and initiate service reviews at frequency as agreed with the client. The Assistant Vice President will be the voice of the customer, taking ownership for solutions and facilitating query handling to ensure timeliness and accuracy of responses. The role also requires effective and timely client communication on areas of client impact, including Market Bulletins, operational queries, and trade & corporate action executions. The Assistant Vice President will proactively make suggestions to improve productivity, enhance operational efficiency, and minimize operational risk. The role requires upholding high professional standards by ensuring communication with customers is consistently accurate, professional, and courteous. The Assistant Vice President will build strong relationships with internal stakeholders and comply with all DBS policy and guidelines, as well as regulatory requirements from the HKMA, SFC, and MAS. The role also requires escalating exceptional/outstanding/suspicious transactions to the Department Head and other relevant parties for necessary action per the Incident Management Policy.

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