Client Relationship Manager

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China British Council Full time
Role Purpose:

To deliver a high quality and efficient integrated customer service experience for customers meeting all British Council Key Performance Indicators (KPIs) for customer satisfaction. By converting enquiries into sales support, the wider exams team will achieve its annual business targets.

Main Responsibilities:
  1. Provide accurate information on all services offered by the British Council, and give customers the correct brochures, application, and registration forms.
  2. Support test takers who want to register online at our premises.

The ideal candidate will have at least 1-year experience working in a customer service/sales/call center environment, preferably in the service industry with good relationship management capability.



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